Customer Support Representative

2 days ago


London, United Kingdom Homeppl Full time

Homeppl creates financial inclusion. We bring equality of opportunity to consumers, allowing businesses to safely transact with all consumers, including those from outside the UK, those who are self-employed or students and others without a credit file. We started in the rental market, giving tenants the opportunity to rent on fair terms, whilst keeping our clients safe from fraud or defaults. We work with the best brands in the UK, such as Knight Frank, JLL and Chestertons.

*
Key Facts About Us*
- We raised £3M from top UK VCs, including Ascension and Fair By Design
- We are focused on having a positive social impact
- We are a diverse, multicultural team of almost 50 (and growing)
- We have the best product in the market

**Equal Opportunity**

*
The Role: *
We're growing as a business, and are looking for an ambitious representatives to join our Customer Service team and help take our CS to the next level using a lot of empathy, a big heart and some cool tech (chatbots, AI, other automation services).
As a Customer Support Representative you will:

- Engage with our users to ensure a seamless user experience
- Delight our customers, always striving to receive better and more positive reviews
- Work with other operations team members to assist customers by thoroughly understanding their query

**Requirements**:
**You are**:

- Fluent English speaker
- Empathetic; able put yourself in the shoes of others to understand their situation and establish trust
- An overachiever; you go above and beyond the call of duty and always hungry to deliver
- Sincere, honest and direct; there's no beating around the bush
- Committed to the cause; you relish a challenge and thrive in the face of adversity
- Tenacious and adaptable, you will also be able to maintain your focus whilst working independently and remotely given the current environment

**It would be cool if you had**:

- An interest in FinTech/PropTech
- Previous experience working in a startup environment
- Previous experience in a customer-facing role
- Fluency in Italian, French, German, Dutch, Portuguese or Spanish

**Benefits**
- £25,000 Annual Salary
- 25 days of paid holiday
- Performance based annual bonus up to 1 month's salary
- Company laptop
- Deliveroo allowance for weekly team lunch
- Flexible working options as well as access to our Hoxton office
- Regular socials and events

Note: We only accept UK-based applicants at this stage and unfortunately we are unable to sponsor visas for this role

**Salary**: £25,000.00 per year



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