Business Support Executive

**Role: Business Support Executive**

**Salary: £25k-£28k (depending on experience)**

**Hybrid working: Min 1 day/week in our London Bridge office**

**Working Hours: 9:00-5:30**

The purpose of the role is to provide administrative support to the Partnerships team (who manage the relationships we have with companies that incorporate or resell our products and services), related to the processing of orders across our core products,CRM management, Forecasting and Reporting.

You will be the key liaison between Finance, Operations and Partnerships to ensure processes are managed to the required operational and financial standards.

Reporting into the Head of Partnerships, although you will engage with all of the account management team on a daily basis.

**W hat a typical day looks like.** Everyday is different, it would be boring if it wasn’t. However, it will always include elements of:
**Financial Order Support**
- Generation of order confirmations and input into CRM as required.
- Attend team meetings as required, to understand order financial targets, pipeline and performance. Prepare financial reports for discussion as required.
- Provide support and guidance to ensure client facing team members are completing required sales documentation and following Financial Order Processes correctly. Implement corrective action where required.
- Lead book close processes for the Partnership’s team with Finance team demonstrating a high level of communication and knowledge of Sales Activity to result in deadlines being met.
- Raise Purchase Orders using Sage 50 for client facing persons including ensuring financial sign off process is followed accurately.
- Troubleshooting and investigating financial queries submitted for clarification by the Financial Director or Credit Controller
- Ensure Cost of Sale processes are accurately collated at end of month

**Royalty Declaration Duties**
- Log all royalties declarations and push through to Finance for invoicing.
- Update the Forecast sheet ensuring that it is correct and up-to-date before close of business every working day.
- Report any instance where the Partner fails to produce all detail requested on the Royalty Declaration Form.
- End of week, month and annual reports created as required
- Proactively recommend any changes that would result in an improvement/enhancement to the current process.
- With help of Insight, build Royalty Declarations into a Partnerships Tableau Report.

**Licence Renewal Duties**
- Log all new Licences generated by the Partnerships Team, save the document in the relevant folder, enter details into CRM and push through to Finance for invoicing.
- Update the Forecast sheet.
- Ensure the Licence Tracker is accurate and up to date with invoice numbers.
- Advise Partnerships Team on upcoming licence renewals.

**Other**
- Process Drive Time and Profile requests to agreed processing guidelines and Service Level Targets
- Process Briefing documents for Match back’s, Data Output, Insight efficiently.
- Proficient in, or willingness to learn how to run, Faststats Counts and reports.
- Manage expectations on data delivery and schedule with operations by level of importance when necessary.
- Minuting meetings for the team.

**What we are looking for.**:

- Demonstrable knowledge of Finance order processing requirements, ideally in a data product environment
- Knowledge of Data Protection or GDPR regulations within a data environment
- Good relationship building in a sales support environment
- Highly Organised
- Proactive with solving problems
- Good written and oral communicator
- Previous experience of handling challenging consumer or customer calls to achieve the right result
- Previous financial coordinator experience within or between Sales and Financial divisions
- Ability to be able to work independently on multiple tasks
- Previous experience of managing a CRM tool beneficial.