Business Support Officer

315517-5088-24122 NCD

Business Support Officer
Southwark
Contract
£17.42 per hour

Our client is looking for an experienced Business Support Officer.

Purpose of the Job

Provides customer focussed Parks and Leisure services through ensuring the effective delivery of the Arboricultural Contract, divisional performance reporting, effective budget monitoring and responsible for stakeholder management through customer enquiries and complaints. Takes responsibility for coordinating business activities and establishing systems, on behalf of the division and senior management, to help the team work better and smarter to ensure high quality customer service is delivered in accordance with the Council’s policies.

Main Accountabilities

1. Acts as a first point of contact for all enquiries including those from Members of Parliament, Councillors and stakeholders coming into the Division including ICW and FOIs. Developing effective links and working relationships in order to respond. Responsible for ensuring that these are responded to within the corporate timescales. Reporting to the division on performance against correspondence targets.
2. Contributing to the successful delivery of the Arboricultural Services Contract including ensuring effective contract management through the issuing of works and ensuring the contract is meeting specified schedules.
3. Leads in the rollout of new procedures relating to the Council’s business systems, with a particular emphasis on exploiting benefits of IT, providing guidance to senior managers.
4. Responsible for the preparation, presentation of information as and when required including the provision of technical and non-technical reports.
5. Contribute to the management and monitoring of budgets and responsible for processing of payments to contractors.
6. Provides coordination and processing role regarding Divisional finance with regards to the ordering of supplies, raising of purchase orders and the processing of invoices on behalf of service managers. Does this efficiently with a high degree of accuracy and recommends improvements to systems where appropriate.
7. Provides a meeting and events service for senior management; co-ordinating attendance where numbers are significant, preparing agenda, briefing papers, electronic distribution of papers, minutes, pursuing follow up actions.
8. Seeks out and provides advice and guidance to senior managers on operational policies and business systems, providing details or liaison with appropriate support functions - finance, HR, facilities and office supplies - on behalf of senior managers.
9. Works on behalf of senior managers to collate and cascade information -in response to individual issues but also information needed for divisional management decision making and performance management. Ensures that a central ‘information’ hub is created so that information can be readily found.
10. Develops effective links and working relationships in order to co-ordinate and collate the business unit input to the forward plan, council plan, and departmental monitoring systems ensuring that items are updated accordingly.
11. Responsible for communications with staff within the entire business unit, ensuring that all relevant policies and senior management decisions are filtered down accordingly and co-ordinates feedback on behalf of the business unit. Responsible for external communications with key stakeholders.
12. Researches and compiles information in response to direct enquiries and prepares briefing papers for service managers on key issues. This may include the collation of statistical data and related analysis.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.