Business Support Officer

5 days ago

Southwark, United Kingdom 3M Resourcing Ltd Full time

3M resourcing are working with the local authority to recruit a Business Support Officer.

**Purpose of Role**:
To provide a comprehensive support and facilitation service to the Exchequer Services division including the provision of excellent customer service at the initial point of contact for Home Ownership Services, Garages, Housing Income, facilities management and any other services that require support within the division.

To ensure the smooth running of all back office functions and support the day to day running of services within Exchequer.

To support the Business Support Team Leader and provide cover when they are absent.

**Job Role**:

- To contribute to the smooth operation of the Exchequer Business Support Team. To lead on the provision of an excellent customer service (to both internal and external clients) as specified by the Exchequer Business Support Team Leader.
- To provide the Business Support Team Leader with monthly and annual statistics on all areas of accountability including but not limited to formal complaints and members enquiries. Report to the Business Support Team Leader on performance and issues.
- To maintain databases and produce reports and statistics on all enquiries. To understand all associated IT systems and train other staff in their use as necessary. Contribute to the development of new systems or improvements to existing systems and assist in the writing and updating of comprehensive procedure notes for their use. Produce written and statistical reports, using Microsoft Office suite or other appropriate software. This may be running standard reports or preparing individual reports for a specific need.
- To contribute to the efficient operation of the Exchequer Services, through the provision of a professional administration service. Maintain various administrative related manual or electronic systems, including corporate IT systems, spreadsheets, databases, text files and in particular the divisions EDMS. Be able to respond to queries on the corporate IT systems and be able to produce appropriate outputs, e.g. reports. To maintain appropriate records, and monitor the volume, source and nature of the enquiries to reception.

**Job Types**: Full-time, Temporary contract

**Salary**: £14.93 per hour

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Administrative experience: 3 years (preferred)

Work Location: In person

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