Rehousing Support Officer

2 weeks ago

Southwark, United Kingdom Teqniq Limited Full time

Teqniq is searching for a **Rehousing Support Officer **to work in the public sector.

35 hours per week.

3 month contract.

09:00-17:00

The Rehousing Support Officer role will provide an important role in ensuring that tenants and leaseholders within estate renewal construction projects receive a first class and dedicated service to enable them to move seamlessly from their existing homes to a new home.

This role is essential to help us deliver on our goals to increase resident satisfaction, provide high level of housing and improve the overall service experience for residents that are faced with challenging circumstances.

You will:
Be instrumental in establishing positive relationships between internal stakeholders and our residents through challenging circumstances.

Work collaboratively with other teams and departments to achieve aims of the council and deliver the highest standards of service to our residents.

To establish a culture where the council achieve results, to take a lead on finding improved ways of working that utilise our great staff and make best use of technologies.

Be easy to deal with, trusted and to provide resolutions to our resident service requests.

To be responsible for implementing and managing chain rehousing for both permanent and temporary housing.

Be responsible for tracking void targets and monitoring KPI’s.

Be an ambassador role, promoting the highest standards of resident service across the council.

We want to be known for always actively seeking resident feedback and utilising learning from a range of sources to drive service improvements across the council. Look for ways to reduce barriers to service and streamline processes for the benefit of service delivery.

The role and Southwark Construction are advocates for the resident, ensuring services are delivered with sensitivity, warmth and empathy.

**Duties**:
Work with internal stakeholders to achieve vacant possession of schemes by key milestone dates.

Work with internal stakeholders to ensure that residents eligible for rehousing are pre-allocated properties in line with the local lettings agreements.

Prepare business case report, as necessary to enable direct offers to be made to residents where applicable.

Be responsible for developing and maintaining a tenant movement tracker for each estate renewal scheme and presentation of this at key meetings to receive support and guidance from key departments.

Work closely with Southwark Construction to identify homes that could be used to rehouse residents required to move from the estate renewal estates.

Work with leaseholders to deliver landlord offer and to achieve vacant possession dates.

Work with tenants who want to move off of the estates, maintaining a list of tenants providing information to them at key stages of the project.

Provide support for the Compulsory Purchase Orders as directed by the Senior Project Manager or Strategic Lead.

Sign post residents to other services that may be of assistance to them, as may arise during engagement, both internally and externally.

Manage complex cases.

Management of all void properties.

Produce rehousing strategies, analysing and preparing data.

Take part in ongoing resident engagement process on the estates undertaken by the council or through their partners.

TEQ-1124-RQ1402303

INDAR2

Pay: £22.83 per hour

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