Service Assistant

Working within a bustling atmosphere and as part of a passionate team, it’s your role as a Welcome & Service Assistant to provide our supporters with fantastic customer service, setting them up for an amazing experience and enabling them to make the most of their day at Belton.

**The Hours**:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. You'll work increased hours during school holiday periods - to be discussed at interview. There are a variety of shift patterns between the hours of 9am & 5.30pm. You'll be working weekends and Bank Holidays and there is a potential for evening shifts during the winter school holidays.

What it's like to work here:Reporting to the Welcome and Service Assistant Manager and operating within the Visitor Operations and Experiences department, you'll be driving visitor welcome at Belton. Working in the Visitor Reception, Outdoor Adventure Playground, The Ride indoor play space, and the car park, you will ensure the highest standards of service at all times.

If you are enthusiastic and committed to making this popular property the best it can be, passionate about growing member & visitor support, and enjoy making a positive difference every day, the team would love to hear from you.

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What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for providing an excellent service to all our supporters, at every stage of their journey with us. As a Welcome Service Assistant, it’s your role to provide our visitors with a perfect welcome, setting them up for an amazing experience and enabling them to make the most of their day at Belton.

You’ll be responsible for answering queries and making sure visitors can find, or have access to, everything they need for their visit. Understanding how and why we engage our supporters is key. You'll support in the delivery of events at times throughout the year as well as across the property when required. Working within our spirit of place and alongside the Visitor Welcome Team, you will grow our member support and link everything we do back to our cause, promoting events, offers, products and benefits of actively supporting the National Trust.

You’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you if you're:

- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 30/04/26)