Service Assistant

Working as part of a small and passionate team and based in the tranquil surroundings of Grantham House, we’re looking for a Service Assistant to provide our supporters with memorable and engaging experiences, excellent customer service, and to assist with day-to-day operations.

**Salary**:£12.25 per hour

**Contract/duration**:F ixed term contract until 1 st March 2026

**Hours**:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. You'll be involved in the delivery of programming activities and events on site and supporting day-to-day operations during our peak periods; therefore, you'll work regular weekends, bank holidays and school holidays. We’d give you as much notice of this as possible

What it's like to work here:Reporting to the Local Partnerships Co-Ordinator you'll be driving visitor experiences and engagement at Grantham House. Working both inside and out, you'll support with the delivery of activities and events, assist with day-to-day operations and always ensure that everyone feels welcome.

Built in 1450, Grantham House is a new property joining the North Lincolnshire Portfolio (including Belton Estate and Woolsthorpe Manor), and it will provide essential access to all to green space and heritage in the heart of the market town of Grantham.

If you are enthusiastic and committed to making this property become the best it can be, and enjoy making a positive difference every day, the team would love to hear from you.

Find out more about this location

What you'll be doing:We’re looking for a Service Assistant to join us at Grantham House to help the team deliver memorable and engaging experiences and assist with day-to-day operations of the site.

You'll directly support in the delivery of programming and events throughout the year, giving visitors memorable experiences and reason to return, time and time again. Working as part of a small team, you’ll also support across the property where required, including in the second-hand bookshop, gardens, and tearoom.

You’ll get involved in all kinds of tasks, including greeting visitors, taking payments, restocking shelves in the bookshop, and clearing tables in the tearoom. You’ll deliver the highest standards of presentation at the property, taking great care in the details.

Visitors are a vital part of what we do, so you’ll be responsible for providing an excellent service to all our supporters. You’ll talk to visitors, answering queries and making sure they can find, or have access to, everything they need for their visit. Working within our spirit of place, you will link everything we do back to our cause, promoting events, offers, products and benefits of actively supporting the National Trust.

Who we're looking forWe’d love to hear from you if you’re:

- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 01/03/26)