Customer Service Advisor
4 days ago
**Job description**
My client are an industry leading print business, established over 60 years ago they are a pioneer within the marketing and communications side of the industry, they are currently looking for an experienced Customer Service Advisor to bolster their Customer Service team. This role is part of the team responsible for the front end support to the clients customer base, and you will be given your own client base to manage as the customer service representative for the business.
**Responsibilities**
- Investigate and resolve customer queried, related to customer orders and products
- Provide advice to clients on product availability and suitability
- Manage internal stakeholders to facilitate the day to day delivery of customers orders, from receipt to delivery
- Liaise with other areas of the business to ensure clients needs and demands are met in line with SLA’s
**Skills**
- Customer focused and naturally driven to provide excellent customer service
- Ability to build relationships with clients and stakeholders of all levels
- Strong and effective organisational, planning and processing skills
- A good level of computer literacy with experience in using Microsoft Computer Packages (Outlook, Excel, Word, etc)
- Ideally experienced and knowledge of working within the print sector, or a similar FMCG environment (i.e. logistics/warehousing/manufacturing)
**Salary & Benefits**
A generous basic salary of £24,000 is on offer for this role. This is a full-time permanent position working out of the clients offices in Cheadle, Monday to Friday 8.30am-5pm. 25 days holidays, plus Bank Holidays, plus pension.
This role is ideal for someone who loves to provide exceptional customer service who is looking to join a reputable company, with some fantastic opportunities for progression and development. This role has a good grounding to progress into Account Management or other areas within the business.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Cheadle, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Reference ID: Customer Service - Cheadle
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