Customer Service Advisor

4 days ago

Cheadle, United Kingdom Together Full time

**Company Description** Benefits of working at Together**
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts

**Company Description**

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

As a **Customer Service Advisor**you will be delivering high levels of service so that customers' needs are met and appropriate outcomes are delivered. Through positive engagement you will be ensuring the customers are at the heart of what we do, aiming for first time resolution and positive customer experience.

As a **Customer Service Advisor**you will be:

- Delivering positive customer experiences throughout the customer journey
- Clear and transparent in all communication with customers to ensure they understand the current situation
- Constantly striving to improve the customer experience by challenging existing processes and practices and recommending change where appropriate
- Managing vulnerable customer cases in order to ensure the most appropriate support is provided
- Identifying and accurately recording any complaints received from customers and achieve first time resolution
- Effectively communicating with customers in order to maintain relationships and provide positive customer experiences

**Qualifications** Essential**:

- Experience within a Customer Service Environment
- Strong communication and telephone skills
- Excellent attention to details
- Strong literacy and numeracy skills

**Additional Information**

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

**_ Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks._

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