Customer Service Adviser

4 days ago

Elland, United Kingdom Square Peg Associates Ltd Full time

We are recruiting for an office based Customer Adviser to join our team based in Elland, Halifax.

We have an exciting opportunity to join our successful and expanding customer driven team, where product knowledge and training is provided.

As a Customer Adviser, you will have a natural flair for customer service, building key relationships, processing orders, resolving queries and general administration duties. We are looking for a driven person who loves providing the best service to thecustomers.

**Salary**: Competitive salary of £20 - £23k per annum with great company benefits.

**Role includes but is not limited to the following**:

- Working as part of a team to support clients with their orders, deliveries, queries and sending out samples
- This is a busy role with an upbeat, positive and professional environment. This is not a call centre; it is working for a business that prides itself on providing excellent and efficient service
- To ensure customers are aware of promotions and new product launches
- Query resolution - building relationships with customers and suppliers
- Building an excellent rapport with customers delivering a 1st class service
- Will forward any non customer service calls to the relevant department
- Deal with technical information and queries
- Completing all relevant paperwork and administration

**Skills & Requirements**:

- Excellent communication skills, both verbal and written
- As a client support role, a high standard of confidence through communication is required
- Be polite, friendly and informative
- Excellent time management and organisational skills
- Friendly persona, good at building rapport with customers at all levels
- Good level of administrative skills and accurate data entry

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