Customer Service Administrator

1 week ago

Elland, United Kingdom Search Hiredonline Full time

**Customer Service Administrator - Elland**
- £25,000 - £28,000 per year (DOE)
- Full-time, Permanent Position

**Hours**:

- Mon-Friday, 37.5 hours per week

**The role of Customer Service Administrator**:

- Customer Support & Query Management:

- Resolve issues related to billing, account changes, and service updates.
- Supplier & Customer Liaison:

- Communicate with energy suppliers to resolve account-related matters.
- Coordinate between customers and suppliers to ensure smooth service delivery in accordance with our SLA's.
- Change of Tenancies (COTs):

- Process and manage change of tenancy requests efficiently.
- Update customer records to reflect new tenancy information.
- Onboarding New Clients:

- Guide new clients through the onboarding process, ensuring all necessary information is gathered and verified.
- Set up new client accounts in the CRM system and ensure LOA are submitted to suppliers.
- Provide clients with essential information regarding their services, contracts, and billing processes.
- Terminations & Renewals:

- Submit termination requests for energy contracts within required timelines.
- Follow up with suppliers to confirm terminations have been processed.
- Contract Management:

- Retrieve and confirm the live status of contracts with suppliers.
- Ensure all customer contracts are accurately recorded and maintained.
- Administrative Duties:

- Maintain accurate and up-to-date customer records in the CRM system.
- Generate reports on customer interactions and service performance as required.

Other Accountabilities:

- Participate in ongoing training and development, regular performance reviews, and monthly one-to-ones.
- Carry out any other reasonable duties as required by the company.
- Adhere to the company and department standards, policies, and procedures.
- Promote a culture where customers are treated fairly, with openness and honesty.
- Understand and comply with health, safety, environmental, and associated legal requirements.

**The ideal Customer Service Administrator**:

- Previous experience in a customer service or administrative role preferred.
- Understanding of energy contracts and supplier processes is an advantage.
- Strong communication skills, both verbal and written.
- Excellent organisational and time management abilities.
- High level of accuracy and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
- Problem-solving and dispute-resolution skills.

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