Customer Service Advisor

**Customer Fulfilment Advisor**
**Location: Elland or** **Mells, Frome**

Marshalls is a market leader in the manufacturing and supply of superior natural stone and innovative concrete hard landscaping products, supplying the construction, home improvement and landscape markets. Our Marshalls mission is ‘Creating Better Spaces’; we’ve held a Superbrand status since 2010, and we’re a successful FTSE 250. Every step we take, every product we make, is geared towards making the world around us a better place to live.

Marshalls Civils and Drainage takes pride in crafting cutting-edge drainage solutions and versatile civil engineering products. A well-known companion in building a resilient, watertight foundation. Proudly a part of Marshalls plc, the UK’s leading supplier of hard landscaping, building, and roofing products. Join us as we build the future together Join us as we embark on a journey of innovation and excellence, where your contributions will play a vital role in building a sustainable tomorrow.

We have an unrivalled offering of products, a respected brand, and a successful sales team It’s within this vibrant, busy, **Customer Service Team** team at Marshalls, that we’re recruiting for a Customer Fulfilment Advisor.

**So, what is the role?**
In this role you will support both our customers and internal and external sales teams by managing order entry and delivery activity with focused accuracy, ensuring order detail and delivery timescales are met, escalating any on-site issues with customers or hauliers and working to reduce order dispute by supporting completion of orders in line with requested and confirmed delivery dates.

You'll be inputting and managing orders according to channel or product needs and working closely with the Customer Fulfillment and Logistics teams to ensure everyone is happy with the service provided. You'll also confirm and adjust load building to meet on-time, in-full (OTIF) delivery schedules and handle any order amendments, making sure any extra costs are flagged to internal sales. You'll be the go-to person for delivery notifications and making sure everything is in place for smooth offloading at the desired destination.

But that's not all You'll tackle any delivery issues that arise, working with internal sales and customer fulfillment teams to keep improving our order process. Plus, you'll be the eyes and ears for process improvements, bringing any ideas to your Line Manager to help us keep getting better. And of course, you'll be ready to pitch in with any other tasks your Line Manager or team needs, providing support and cover as needed. It's all about teamwork, great service, and continuous improvement

**What do you need to bring to the table?**
- Experience within a similar Sales Operations / Customer Service role
- Eye for detail or critical thinking
- Excellent communication skills both verbal and written
- Proficient in the use of MS Office
- Ability to multi-task, prioritising workload and focusing on key customer requirements
- First-rate interpersonal skills, understanding internal and external customers’ needs to develop working relationships

**Desirable**:
ERP use such as SAP, AX or Salesforce, b2b customer service

**What’s in it for you?**
This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration Have a look at our careers website for more information on working at Marshalls

**Benefits**
- Hybrid working with 2 days a week in our Head Office in Elland/Mells, once trained
- Guaranteed Christmas holidays
- Development opportunities
- 34 days per annum or the equivalent in hours (inclusive of bank holidays)
- Health care cash plan - support with Dental, Optical, Prescription costs and many more
- Enhanced Maternity, Paternity, and Adoption pay and leave
- 5% employer matched pension scheme
- Cycle to work scheme
- Employee discount on Marshalls and Marley products
- Retailer discounts
- Marshalls Wellbeing Centre - move, money & mind
- Share purchase scheme Life assurance

**More about Marshalls**
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing acces