Customer Administrator

2 days ago

Bristol, United Kingdom Mathias and Sons Full time

Mathias and Sons are a family run business supplying branded clothing including corporate clothing, workwear and PPE to a mixture of blue chip and local companies.

Our aim is to offer an unrivalled, innovative and trustworthy service to our customers while also caring about our social and environmental responsibilities. We are excited about our plans for continued growth and are proud of our friendly and supportive team.

We are currently looking for a **Customer Service Administrator** to join our busy, dynamic & driven team.

**About the role**

Your main responsibility is to build strong, long lasting relationships with our existing customers providing customer service excellence aswell as building strong relationships with the Customer Account Managers.


**_Key Responsibilities: _**
- Liaise with Customer Account Managers to perform various administrative tasks quickly and accurately.
- Assist with day to day customer queries, process and check orders, chase invoices and complete other tasks passed on from the Customer Account Managers.
- Assist in new customer set up including setting up MUMS (Mathias Uniform Management System) website and ongoing support and training.
- Assist in managing customer complaints, returns and collections.
- Maintain accurate customer brochures and order forms
- Work to agreed deadlines.
- Assist with customer related reports and controls.
- Work as part of a dynamic team.

**Required skills**:

- A self motivated, professional individual who possesses excellent customer service skills and a confident, friendly and polite manner.
- Must be accurate, organised & detail orientated with a positive “can do” attitude.
- Work on your own initiative as well as part of a team
- Be literate, numerate & diligent
- Have Microsoft Office familiarity
- Experience would be preferred

**_Hours are Monday - Friday - 9-5.30pm - ½ for Lunch_**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Bristol, BS11 9DB: reliably commute or plan to relocate before starting work (required)

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