Customer Service Advisor

1 week ago

Southampton, United Kingdom Morgan Spencer Full time

**Full-time or
Part-time, evening and weekends
THE COMPANY**:
Our client are looking for experienced Customer Service Advisors.
Working within the Customer Support team, you will have an absolute passion for customers and delivering an amazing customer experience providing outstanding customer service.
**THE ROLE**:

- As a Customer Service Advisor you’ll be helping to make the customers are happy, ensuring their expectations are exceeded every time. Their customers are at the heart of the business, making sure questions are answered accurately and professionally. Thiscould be by directly helping a customer or indirectly through assisting a Customer Support Specialist to create amazing experiences.
- In return for your passion, enthusiasm and commitment you’ll have the opportunity to work at one of the UK’s most exciting start-ups, helping us to delight customers every single day in a job that’s full of energy and purpose.
- Assist customers by asking questions and listening carefully to their responses
- Drive sales through service - this isn’t a hard sales role, but a support role aimed to help customers.
- Build strong rapport with both customers and support specialists
- Work in partnership with all the team to make sure our customers receive a great experience with every interaction.

As a business that strives to meet customer needs our deliveries are seven days a week, including early starts and late finishes. Shift patterns reflect these requirements, but we’ll always ensure appropriate rest and down-time
**THE PERSON**:

- Strong communication skills and customer-facing skills
- Eager to learn and develop
- Wants to work as part of a collaborative and close-knit team
- Takes ownership of an enquiry or issue
- Stays current with trends in the automotive industry
- Track record of customer retention, or growing a customer base

**WHAT’S IN IT FOR YOU**
We offer a competitive salary with a range of benefits including 25 days holiday (plus an extra day for your birthday), healthcare, pension, bike-to-work, Season Ticket Loan, free breakfast and snacks, fresh fruit, training and development opportunities.
Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple:Refer a friend or colleague who is not already registered with MorganSpencer. If we place them in a permanent role, we will reward you with £100 of Gift vouchers of your choice.Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim
Morgan Spencer Limited, registered in England & Wales No: 4254114

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