Customer Service Advisor

1 week ago

Southampton, United Kingdom Pertemps Southampton Full time

Customer Service Advisor – Remote role

Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations.
This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.
 
Responsibilities as a Customer Service Advisor:
-          Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
-          Booking appointments for customers as required.
-          Dealing with enquiries, answering queries, calls and escalating to relevant departments.
-          Deal with a high volume of calls and emails each day.
-          Appropriately and sensitively deal with professionals, customers and clients.
-          Always adhere to strict policies regarding confidentiality and compliance.
-          Identify and escalate any issues to a relevant supervisor.
-          Ensuring all information is recorded accurately on your system.
 
Requirements:
-          A minimum of 2 years relevant customer service and support experience.
-          Experience of using databases and a proficient IT user.
-          Outstanding verbal and written communication skills.
-          Experience working in a fast paced, customer handling environment.
-          Clear understanding of confidentiality and handling sensitive information.
-          Self-sufficient and a problem solver.
-          Happy to undertake a DBS check.
 
The Role:
-          Fully remote, home based (all IT equipment will be provided).
-          Monday – Friday, 9am – 5pm with 1 hour for lunch.
-          Salary of £24,000 - £28,000 depending on experience.
 
If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV

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