Customer Service Advisor

6 days ago

Southampton, United Kingdom NWF Fuels Full time

A fantastic opportunity has arisen for a Customer Service Advisor to join our team in our Southampton Depot.
**About the role**:
Due to the continued growth of NWF Fuels, we are on the lookout for a Customer Service Advisor to deliver the best possible customer care.
**The main responsibilities are**:

- Taking customer orders
- Dealing with customer queries (PODs, ETAs, invoice queries etc.)
- Making pro-active outgoing calls to customers where required
- Working with the Sales Team to ensure high levels of customer satisfaction
- Working with Transport to assist with fleet routing and communicating delivery times to customers
- Dealing directly with drivers to follow up on delivery queries
- Follow up sales campaigns on request

**What you should be able to bring to the role**:

- An upbeat friendly approach when speaking to customers is essential
- Passionate about customer service with the ability to ensure all customer interaction is positive and productive
- Excellent communication skills on all platforms
- Sales experience
- Ability to multi-task and remain calm under pressure
- Good team player
- PC literate and proficient in Microsoft Office

**What's on offer**:

- Full time hours Monday - Friday with occasional weekend working
- Opportunity to earn commission
- Agile working available
- 25 days holiday plus bank holidays
- Opportunity to purchase up to 5 extra holidays per year
- Monthly employee recognition awards
- Long service awards
- Access to free virtual fitness sessions
- Contributory workplace pension scheme
- Healthcare cashback plan
- Employee assistance programme
- Cycle to work scheme
- Life assurance scheme

**Why choose NWF Fuels**:
As well as competitive pay and an excellent benefits package, NWF Fuels has a modern fleet of over 155 fuel tankers and a strategically located depot network. NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout Englandand Wales to Domestic, Agricultural, Commercial and Retail customers. A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference. The business has grownboth organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIM’s listed NWF Group listed on the London Stock exchange.
**About us**
Evesons Fuels in Southampton is the South’s premium delivering service, caring for its customers for over 150 years. Delivering to domestic, agricultural, and commercial customers throughout the Southampton area and powered by local people.
**Location**: Fishers Pond
**Contract Type**: Permanent
**Hours**: Full time
**Salary**: Competitive
You may also have experience in the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Client Services, Customer Service Agent, Call Centre Operative, CustomerSupport, Client Support, etc.
Ref 133 840

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