Customer Service Advisor

**Customer Service Advisor - Southampton**

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Customer Service Advisor.

You’ll be working for Minster, Southampton. Minster is one of more than 30 exciting Saint-Gobain brands in the UK and is the leading provider of specialist civils, infrastructure and utilities products and solutions.

**Is this role right for me?**

First and foremost, we always want to recruit talented people that align well with our values and way of working. A great Customer Service Advisor at Minster's will put the customer first, focusing on finding solutions for them and building trust. Truly acting as an entrepreneur you will be proactive, taking time to understand your customers. You’ll also show resilience when things don’t go according to plan; being open to new ideas and happy to learn.
- Some knowledge or experience of working with building materials and products would be preferred
- Experience of working in sales - lead generation, new business and lapsed customers
- Passion for building long term customer relationships

Hours of work: Monday to Friday 7.30am - 5:00pm

**What will I be doing in the role?**

Our Customer Service Advisors are an important contributor to the performance of the business and to ensure our customers have a positive experience with us. As this role has a strong focus on sales, we are looking for someone who loves building relationships with Customers and proactively generate sales both face to face and over the phone. To support our customers effectively you will;
- Get to know our product lines and services in order to make the most of all customer interactions
- Increase our sales portfolio within the local areas to achieve Branch targets
- Proactively develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs to provide advice and solutions
- Meet our customers face to face to develop customer relationships
- Build awareness of local market competition; keeping us at the forefront of our industry
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement

**WHO ARE WE ?**

**Are Minster and Saint-Gobain an Inclusive employer?**

We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

**And what about flexibility?**

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can’t guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Application question(s):