Customer Support Specialist
2 weeks ago
**We’re on the lookout for a Customer Support Specialist to join our multi
- award-winning solutions and services for education**
**Key Responsibilities**
- Drive continuous improvement of products, service, and support strategies.
- Create and implement Customer Services Plans and support strategies for assigned projects.
- Identify and advocate for serviceability and support requirements throughout the product life cycle.
- Help to drive business teams to implement supportability improvements
- Help to manage product issues and identify root cause to determine appropriate solutions.
- To provide ongoing support, identifying supportability requirements.
- Expected to work to the highest standards to ensure first class service is delivered, whilst ensuring Quality & Regulatory standards are adhered to.
**Desired Skills**
- Good interpersonal skills
- Excellent customer service skills
- Excellent telephone manner
- Excellent communication skills
- Good IT skills and working knowledge of most Microsoft Office packages
**Personal Qualities**
- An enthusiastic and friendly approach to work
- Helpful and positive attitude in a busy environment
- Able to project a respectable and professional image
- Ability to maintain a calm approach and work effectively under pressure
- Willing to learn and develop
- Strong team player
- Good positive, friendly attitude
- Organised and focused approach
- Pleasant and confident manner
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£22,000.00 per year
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: Orovia
-
Customer Support Specialist
6 days ago
North Ferriby, United Kingdom Orovia Ltd Full timeOrovia is looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the...
-
Technical Support Specialist
6 days ago
North Ferriby, United Kingdom Orovia Ltd Full timeOrovia is looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the...
-
Product Support Specialist
2 days ago
North Ferriby, United Kingdom Jobs Butler Full timeWe’re on the lookout for a Product Support Specialist to join our multi award-winning solutions and services for education! Our client is a fast growing, innovative software company based in East Yorkshire, with a specific focus to deliver award winning solutions and support to over 4,500 schools and academies within the education sector. They have been...
-
Product Support Specialist Apprentice
4 days ago
North Ferriby, United Kingdom Hull Business Training Centre Full timeOrovia are on the lookout for a Product Support Specialist Apprentice to join our multi-award-winning solutions and services for education! We’re looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and...
-
Product Support Specialist Apprentice
6 days ago
North Ferriby, United Kingdom Orovia Full timeOrovia are on the lookout for a Product Support Specialist to join our multi-award-winning solutions and services for education! We’re looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and essential...
-
Software Training Specialist
4 hours ago
North Ferriby, United Kingdom JBTS Full time**Job description** Our client are a fast growing, innovative software company based in East Yorkshire, with a specific focus to deliver award winning solutions and support to over 4,500 schools and academies within the education sector. They have been market leaders in payroll, HR and budget planning for over 15 years. They have an opportunity for a...
-
Customer Success Executive
2 weeks ago
North Ferriby, United Kingdom RS Safety Solutions Full timeRS Safety solutions has been supporting the industry and food sector in the market for over a combined 150 years through our Melton & Newport sites! A high-service distributor supporting customers with an extensive range of more than 100,00 products available through both sites. RS Safety Solutions part of the RS Group are looking for a confident, vibrant...
-
Customer Success Executive
5 hours ago
North Ferriby, United Kingdom RS Full time**About the role**: This is a superb career opportunity to join a long set up highly successful PPE business unit of the RS Electrocomponents Company PLC, RS Safety Solutions pride themselves on their business culture and their commitment for people development. RS Safety Solutions part of the RS Electrocomponents Company PLC are looking for a confident,...
-
Customer Payroll Advisor
1 week ago
North Ferriby, United Kingdom Tes Global Full timeRole overview Key Role responsibilities - Effectively handle, manage, resolve, and log customer contacts received through a range of customer support channels within expected timescales - Ability to identify technical root cause of issues and determine appropriate solutions to resolve a customer issue to a high standard - To problem solve and explain reasons...
-
Customer Experience Adviser Everyday Banking
2 weeks ago
North Ferriby, United Kingdom eFinancial Careers Full time**Join our community** **We are currently recruiting for part time position 21 working hours with a starting salary of £19,500 (pro rata).** For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology...