Product Support Specialist Apprentice

6 days ago

North Ferriby, United Kingdom Orovia Full time

Orovia are on the lookout for a Product Support Specialist to join our multi-award-winning solutions and services for education

We’re looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the products/services.

We have a team full of former and current apprentices who will you support throughout your journey with us Starting on an **excellent salary**, you’ll be trained by a fantastic team of professionals in order to develop yourself personally and experience opportunities as you grow in the business. 7

Why work for us?

Modern - From our offices to our ways of working we’re a forward-thinking company that’s focused on staff wellbeing.

Grow - we train, grow, and develop our people, with over 100 courses available on our online learning and development platform.

Promotion - We’re proud to promote a learning and high-performance culture, and we support everyone to grow through a broad range of personal and professional development programmes.

Regular ongoing training.

Numerous company incentive.

Close working office environment, which not only boosts staff morale, but provides the best service for our customers

**Key Responsibilities**

Take customer calls and raise support tickets.

Training users on the new software in person or over teams, this also includes self-guided training videos and user manuals.

Maintain a working log detailing all required system updates, as well as the date of completion.

Help to manage product issues and identify root cause to determine appropriate solutions.

Expected to work to the highest standards to ensure first class service is delivered, whilst ensuring Quality & Regulatory standards are adhered to.

Resolve technical issues in a timely manner using available resources within the company.

Ensure that support tickets are dealt with in accordance with our customer service level agreements.

**Skills and knowledge**

Excellent customer service skills

Excellent telephone manner

Excellent communication skills and a good positive, friendly attitude

Good IT skills and working knowledge of most Microsoft Office packages

Helpful and positive attitude in a busy environment

Able to project a respectable and professional image

Ability to maintain a calm approach and work effectively under pressure

Willing to learn and develop

Strong team player and Well organised

GCSE or equivalent (Grade 4 / C or above Preferred)

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: From £15,500.00 per year

Schedule:

- Monday to Friday

Work Location: One location

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