Apprentice Technical Support Engineer

Based in Prudhoe, we are seeking 2 dedicated and proactive Apprentices to join our team. This position provides an excellent opportunity to learn and develop essential skills under the guidance of experienced professionals. We have been established for over 25 years and are the largest supplier of ABB drives and motors in the UK. All control panel manufacture and design is carried out in‑house by our dedicated team. Responsibilities Preparing and issuing customer quotations for electrical and engineering products. Coordinating jobs on water industry sites, ensuring smooth scheduling and communication. Running KPI and performance reports to support the internal sales team. Assisting the Framework Specialist with data management, project coordination, and other operational tasks. Follow health and safety regulations, standards, and guidance. Follow procedures in line with environmental and sustainability regulations, standards, and guidance (e.g., segregation of resources for reuse, recycling, and disposal). Comply with engineering standards and regulations (e.g., British Standards (BS), International Organization for Standardization (ISO), European Norm (EN)). Analyse engineering and manufacturing data and information to support technical outputs (e.g., read and interpret text, data, engineering drawings, work instructions, method statements, operation manuals). Apply scientific, technical, or engineering principles. Apply problem‑solving techniques to solutions for identified technical problems. Organise, plan and prioritise workflow and scheduling of work with stakeholders. Identify, organise, and use resources to complete tasks, considering cost, quality, safety, security, and environmental impact. Produce job‑specific technical outputs (e.g., engineering drawings, quality control management, computer control programming, business improvement, adverse incident reports, technical investigations, equipment appraisals and specifications). Provide support and guidance for handover of work to stakeholders (e.g., checklists, product or process status, access to supporting documents). Record information – paper‑based or electronic (e.g., energy usage, equipment service records, test results, handover documents, checklists). Follow standard operating procedures. Follow manufacturer's instructions (e.g., safe instructions for use of products, processes and machinery). Apply quality assurance and control principles and practices (e.g., conduct physical checks, take samples, inspections or tests). Apply continuous improvement techniques. Apply team‑working principles. Communicate in writing with others (e.g., stakeholders, colleagues, and managers). Communicate verbally with others (e.g., colleagues and stakeholders). Use information and digital technology; comply with GDPR and cyber‑security regulations and policies. Carry out and record learning and development activities. Apply equity, diversity and inclusion procedures. Qualifications Will be required to attend TDR for BTEC Level 3 (and HNC if required by Quantum). GCSE in English Language or English Literature (grade 5/C or above). GCSE in Maths (grade 5/C or above). Share if you have other relevant qualifications and industry experience; the apprenticeship can be adjusted to reflect what you already know. Skills Communication skills. IT skills. Customer care skills. Problem‑solving skills. Administrative skills. Number skills. Initiative. Salary £14,526.20 for your first year, with potential increases depending on age. Apprenticeship salary is subject to the National Minimum Wage rate for apprentices. #J-18808-Ljbffr