Product Support Specialist

1 day ago

North Ferriby, United Kingdom Jobs Butler Full time

We’re on the lookout for a Product Support Specialist to join our multi award-winning solutions and services for education

Our client is a fast growing, innovative software company based in East Yorkshire, with a specific focus to deliver award winning solutions and support to over 4,500 schools and academies within the education sector.

They have been market leaders in payroll, HR and budget planning for over 15 years.

Customer service is at the heart of everything they do and their team love helping, meeting, and talking to their customers. Over three quarters of their employees work in a customer facing role

**What are they looking for?**

Our client is looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems.

The ability to introduce relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the products/services, whilst providing a positive customer experience throughout.

They are looking for someone who is keen to learn, be supported and trained by a fantastic team of professionals in order to develop themselves personally and experience opportunities as they grow in the business.

**Key Responsibilities -**
- Take customer calls and raise support tickets
- Training users on the new software in person or over teams, this also includes self-guided training videos and user manuals
- Maintain a working log detailing all required system updates, as well as the date of completion
- Help to manage product issues and identify root cause to determine appropriate solutions
- Expected to work to the highest standards to ensure first class service is delivered, whilst ensuring Quality & Regulatory standards are adhered to
- Resolve technical issues in a timely manner using available resources within the company
- Ensure that support tickets are dealt with in accordance with their customer service level agreements

**Desired Skills -**
- Good interpersonal skills
- Excellent customer service skills
- Excellent telephone manner
- Excellent communication skills
- Good IT skills and working knowledge of most Microsoft Office packages

**Personal Qualities -**
- An enthusiastic and friendly approach to work
- Helpful and positive attitude in a busy environment
- Able to project a respectable and professional image
- Ability to maintain a calm approach and work effectively under pressure
- Willing to learn and develop
- Strong team player
- Good positive, friendly attitude
- Organised and focused approach
- Pleasant and confident manner

**Qualifications -**
- GCSE or equivalent (preferred)
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- North Ferriby, HU14 3HH: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Reference ID: PSS1

  • Product Support Specialist Apprentice

    4 days ago

    North Ferriby, United Kingdom Hull Business Training Centre Full time

    Orovia are on the lookout for a Product Support Specialist Apprentice to join our multi-award-winning solutions and services for education! We’re looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and...

  • Product Support Specialist Apprentice

    5 days ago

    North Ferriby, United Kingdom Orovia Full time

    Orovia are on the lookout for a Product Support Specialist to join our multi-award-winning solutions and services for education! We’re looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and essential...

  • Customer Support Specialist

    2 weeks ago

    North Ferriby, United Kingdom Orovia Ltd Full time

    **We’re on the lookout for a Customer Support Specialist to join our multi - award-winning solutions and services for education!** **Key Responsibilities** - Drive continuous improvement of products, service, and support strategies. - Create and implement Customer Services Plans and support strategies for assigned projects. - Identify and advocate for...

  • Technical Support Specialist

    5 days ago

    North Ferriby, United Kingdom Orovia Ltd Full time

    Orovia is looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the...

  • Customer Support Specialist

    5 days ago

    North Ferriby, United Kingdom Orovia Ltd Full time

    Orovia is looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the...

  • Product Trainer

    7 days ago

    North Ferriby, United Kingdom Tes Global Full time

    **Title**: Product Trainer **Location**: Hull Full time, Permanent **Salary**: £23,000 to £25,000 Tes is an international provider of digital solutions, which is passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative,...

  • Production Administrator

    7 days ago

    North Ferriby, United Kingdom Summit Selection Full time

    **Production Administrator** **£25,000 - £27,000 per annum** **Melton** Summit Selection are proud to be working with a market leading manufacturing company based in Melton. They are looking to add an experienced Production Administrator to their team. **Main responsibilities**: - Supporting the production planning function - Provide updates on daily...

  • Product & Procurement Manager

    2 weeks ago

    North Ferriby, United Kingdom RS Safety Solutions Full time

    Reporting into a Senior Director, the Product & Procurement Manager is a key management role within the RS Safety Solutions business, as part of a category team you will work in close collaboration with the extended end to end functions to execute the commercial strategy by helping to grow and manage our product & supplier base. Supporting the development...

  • Product Support Specialist

    7 days ago

    York and North Yorkshire, United Kingdom Sartorius Full time

    Join to apply for the Product Support Specialist - Onsite role at Sartorius. The Product Support Specialist will be responsible for Technical Support of the product NG_ACT. We are looking for a Product Support Specialist in the Technical Services department at Sartorius. In this role, you will support the product lifecycle of our cell and gene therapy...

  • Guitar+ Product Specialist

    1 day ago

    North East, United Kingdom D'Addario & Company, Inc. Full time

    Join to apply for the Guitar+ Product Specialist role at D'Addario & Company, Inc. D’Addario Europe Limited, established in 2017, manages the European sales and marketing for prestigious brands such as D’Addario Fretted, D’Addario Orchestral, D’Addario Woodwinds, Promark Drumsticks, Evans Drumheads, and Puresound Snare Wires. The D’Addario Europe...