Admissions and Group Sales Coordinator

**Details**:
**Reference number**:

- 261283**Salary**:

- £23,571 - £26,442**Job grade**:

- Other- Band B**Contract type**:

- Permanent**Business area**:

- HES - Marketing & Engagement**Type of role**:

- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- EdinburghAbout the job

**Job summary**:
You will be responsible for assisting with operational account management, promotion of appropriate admissions products, maintaining our group sales booking system, business development through attendance at trade shows.

You will focus on specific customer groups and channel management for the following:

- Mini bus/Boat operators
- Online ticket agents
- Language schools
- Visitor Information Centres
- Concierges

You will work within the Marketing and Engagement directorate, as part of the Sales and Marketing team, helping to rebuild our visitor business and maximise sales though online admissions products.

**Job description**:
Key responsibilities, duties and objectives
- Assist the team to maximise income from key trade accounts and admission products.
- Support the account management of a number of local trade & online operators.
- Assist with the set-up of new trade accounts.
- Organise and attend sales events.
- Attend trade partnership groups on behalf of HES.
- Input customer details on our database and assist the marketing team with e-blasts to trade and consumer customers as required.
- Support and fulfil consumer ticketing enquiries.
- Ability to work flexibly including some evenings, weekends and bank holidays.
- Support the team with familiarisation trip requests and meet clients when required.
- Assist with contracting, income reporting & debt management.

**Person specification**:
**Essential requirements**:

- Previous working experience in a tourism sales or related role
- PC skills - confident PC user with Microsoft office skills
- Customer service and administration/office experience

**Desirable requirements**:

- Previous experience of using a customer database and admissions booking system
- Full clean driving licence

**Benefits**:
In addition we offer a great benefits package to our employees which includes:

- flexible working hours (where appropriate)
- special leave
- maternity/paternity leave
- adoption leave
- reimbursement for relevant professional subscriptions
- support for further education and personal development
- study leave for work related courses
- access to a learning resource centre

**Health and welfare**

We offer you access to:

- our Employee Assistance Programme - for confidential advice and counselling
- an occupational sick pay scheme
- discounts at some local authority leisure facilities
- access to a free Headspace membership
- interest free loans for bicycles and annual travel passes (see ‘season ticket’ below)
- reasonable adjustments when needed, as part of our Equalities policy

**Staff discounts**

You will receive:

- free entry to all of our properties (with up to three guests)
- free entry to English Heritage, Manx and Cadw properties
- 20% off purchases in our retail outlets

**Season tickets**

You can receive an advance to help with the cost of buying an annual season ticket for travel between home and work. The advance is then repaid from your salary over the life of the season ticket. Available to all permanent and fixed-term staff.

Things you need to know

**Selection process details**:
Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete basic personnel security standard checks.**Medical**:
**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Alastair Strachan, Consumer Admissions Executive
Recruitment team :