Admissions Assistant

**Details**:
**Reference number**:

- 227515**Salary**:

- £19,800 - £20,751**Grade**:

- Other- A**Contract type**:

- Permanent**Business area**:

- HES - Operations**Type of role**:

- Other**Working pattern**:

- Full-time**Number of posts**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Edinburgh CastleAbout the job

**Summary**:
Thank you for your interest in the post of Admissions Assistant with Historic Environment Scotland based at Edinburgh Castle. There are two full time, permanent and pensionable posts available.

The Admissions team operate at the front of the Castle, welcoming visitors from all over the world. It is a large team, led by the Admissions Operations Manager and three Admissions supervisors. Roles within the team include checking tickets, promoting memberships, issuing audio tours, and managing traffic.

**Job description**:

- Edinburgh Castle is one of Scotland’s most popular visitor attractions. The Admissions Team
- aims to welcome and deliver a world class service to every visitor. All duties within
- Edinburgh Castle Admissions involve working with people, and teamwork is crucial to our
- success. The role will include working in all areas of the Admissions department, both
- indoors and outside, from selling tickets and issuing audio guides to directing visitors and
- managing traffic.
- The posts are full time (37 hours per week), working 5 days out of 7. The Team operates on
- a 3-week rota, working a 7.4-hour day.**Responsibilities**:

- Provide a world class welcome and direct visitors as appropriate upon their arrival at

Edinburgh Castle.- Sell appropriate tickets and products to all walk-up visitors.
- Ensure all vehicles entering the castle and parking on the esplanade have the

appropriate approval.- Ensure the security and safety of the visitor, whether arriving on foot or by car, and

any other activity taking place on the esplanade throughout the day.- Ensure all group visitors to the castle are welcomed and their access into the castle

is managed as efficiently and effectively as possible, providing additional information
- as appropriate.- Provide information on other Historic Environment Scotland sites and services

available to visitors.- Process sales, while ensuring that all financial procedures are adhered to and carried

out accurately and efficiently.

**Benefits**:
- could also give you job satisfaction and excellent development opportunities, plus a
- competitive salary, 25 days paid holidays (rising to 30 days after 3 years’ service) and 11.5
- public holidays a year - pro rata for part time staff.
- In addition, we offer a great benefits package to our employees which includes:
- flexible working hours
- special leave
- maternity/paternity leave
- adoption leave
- childcare vouchers
- to pay for relevant professional subscriptions
- support for further education and personal development
- study leave for work related courses
- access to a learning resource centre

Things you need to know

**Security**:
- People working with government assets must complete basic personnel security standard checks.**Medical**:
**Selection process details**:
- document, also available at the above website, which we recommend that you read, in
- conjunction with this Job Description.be sent to you.
- Please note that, as we operate an electronic recruitment system, we will contact you via the-
- We welcome all applicants from under-represented groups within HES. We know from our
- equality monitoring that we need to increase our diversity in terms of ethnicity and disability.
- We also want to address occupational areas where the ratio is disproportionately in favour of
- women or men. We ask all applicants to complete the Equality Monitoring section of the
- recruitment paperwork to help us pursue a diverse and inclusive workforce. In support of our- Thank you.
- Human Resources
- Historic Environment Scotland
- Feedback will only be provided if you attend an interview or assessment.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
-
Recrui