Service Manager

5 days ago


Marsh Barton Trading Estate, United Kingdom The Guinness Partnership Full time

**About Us**

The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector.

Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our customers’ homes are safe and maintained to high standard.

**About the role**

We have an exciting opportunity for a Service Manager to join our Responsive Repairs Team in Exeter and surrounding areas on a full-time, Fixed Term basis.

**What we’re looking for**

We’re a customer-focussed organisation so we know that how we do things is just as important as what we do so as well as being an experienced manager, you’ll also have great customer service skills and a willingness to go the extra mile to get the job done.

Reporting to the Regional Head of Service, you’ll be responsible for:

- Managing a team to deliver programmed works in customers’ homes.
- Managing operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
- Ensuring the necessary financial controls are exercised and that adequate resources are in place.
- Managing approved subcontractors’ performance and compliance with contractual agreements through regular assessment of quality and timescales.
- Monitoring that operatives are maintaining appropriate levels of vehicle stock.
- Manage and control of materials in line with legislative standards and company guidelines.
- Ensure that the company’s obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
- Ensuring timely investigation and response to complaints, and quality and that workflow tasks are completed, and systems updated.
- Supporting the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

**Essential Skills/Experience**
- Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
- Experience of leading, managing, developing and motivating operational teams.
- Up to date knowledge of housing sector best practice and relevant legislation.
- Experience of successfully delivering an excellent customer focused repair service.
- Experience of repairs management information systems.
- Excellent oral and written communications.

**Desirable**:

- Experience of stock condition software/handheld devices.
- Experience of working as part of a management team delivering front line services.
- Experience of change management.
- Extensive knowledge of building maintenance technical operations.

**Essential Qualifications**
- Relevant Technical qualification - trade NVQ level 3 or equivalent or relevant experience.



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