Reservations and Group Coordinator

**JOIN OUR FAMILY**

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

**THE EXCITING OPPORTUNITY**

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

**A DAY IN THE LIFE OF A RESERVATIONS AND SALES GROUP COORDINATOR AT THE MUNICIPAL HOTEL & SPA MGALLERY**
- What you'll be doing..._

When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too by the soul of our stunning property and authenticity and passion of our Heartist® team and hospitality professionals. The Reservations team set the tone of what it is like for our guests to embark on the beginning of their Municipal story with our Heartists® offering expert guidance to make every touch point meaningful, memorable and personalised. As a Reservations and Sales Group Coordinator you will be apt at listening, efficiently recording and adapting to the changing requirements and needs of a vast array of clientele ranging from groups, agents, individuals, families, corporate businesses, bridal parties, VIPs, OTA’s, 3rd party channels and stakeholders.

This role is contracted to 40 hours per week -varied shifts.

**WHAT WE NEED FROM YOU**
- We hire mostly on personality & potential but here are a few of our requirements..._
- A positive can do attitude and welcoming demeanour. To speak with all guests, agents and 3rd parties in a polite, cheerful, hospitable and efficient manner, adhering to 5-star, Accor & MGallery brand standards and required timeframes.
- To actively work towards the maximisation of the hotel sales and profitability through familiarisation with and to publicise all services, room types, event capacity and adaptability, facilities and hotel promotions offered by the hotel.
- To be able to present and showcase the hotel to potential clients during meetings and facility tours.
- Strong attention to minute details, demonstrating consistency in delivering accurate information/particulars and clear communication. High degrees of accuracy in verbal and written communication are pivotal to the success of each booking and are vital in drawing up contracts and function sheets that mirror the guest requirements.
- Analytical and presentation skills. Maintaining statistic and analysis reports, client details, notes, profiles and company records.
- Adhering to advance purchase and deposit payment requirements in addition to ensuring that the daily banking balances. Ensuring all required routes are followed and payments are posted on all systems correctly.
- 2 years current reservation experience, in a fast paced hotel reservations department, ideally Accor branded

**WHAT WE OFFER**

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture... _To learn more about our full benefits package, click here to watch our RBH employee benefits video.

**EQUAL OPPORTUNITIES**

INDBOH