Team Leader

Business Unit : Customer Solutions

Division : CS CC Customer Performance

Pay Grade Level : Level 1 - Customer / Operational Frontline

Post end date : 15-Nov-24

Salary Range : £32,501.41 - £36,768.20

Role Type : Full Time Contract

Secondment length : NA

Recruiter : Daniel McCormack

Manager Name : Sue Farrow

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

Our **Team Leader** role sits at the heart of this value with the opportunity to really make a difference to our customers.

**EVERYTHING YOU NEED TO KNOW**

The role will work across multiple teams within and external to our Wholesale Market Unit, to support data needs as and when required. To build a solid suite of reports that enable team members to complete analysis on an ad-hoc basis. This role also requires dynamic problem solving, driving process and market improvements along with the ability to interrogate data sets to facilitate proactive improvements.

And if that wasn’t enough, you’ll be spotting potential in your team members to nurture, grow and develop, removing barriers and driving team performance.

You’ll be based in our modern **Raynesway** site in** Derby**, where you’ll work **Monday-Friday 8am - 4pm** and be able to park for free or get to with ease with loads of local travel options. You’ll work alongside our **Metering Support Team**, who all love what they do.

**WHAT YOU’LL BRING TO THE ROLE**
- Demonstrate role model and leadership behaviours to engage, create and maintain a positive and supportive team culture.
- Lead the way, working with Stakeholders, to drive change and continuous improvement to create great customer and retailer experiences.
- Attention to detail and problem solving skills.
- Data analytical skills
- Reporting skills using multiple systems
- Good interpersonal / communication skills with all levels.
- Possess a high level of personal maturity.
- Having excellent organisational and time planning skills.
- Monitor and utilise relevant performance data to promote and drive continuous improvement to “raise the bar” in performance.

You’ll be **effectively motivating** and leading your team, conducting regular performance reviews and following all internal HR policies to ensure good staff management and leadership at all times.

Having the ability to think objectively to **plan, prioritise and track** work in the most effective way possible while working in a demanding environment and ensuring SLA’s are met across multiple stakeholders.

Providing regular feedback to individuals clearly and constructively against performance whilst highlighting areas for **development and improvement,** ensuring the outcome is positively received.

Ensuring the team is managed efficiently by collaborating with your team, & engaging with key stakeholders.

Working closely with the Operational Improvement and Strategy Manager & data analysts to drive improvements and new ways of working.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.

**WHAT’S IN IT FOR YOU**

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

- Competitive Salary £32,501.41 - £36,768.20
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5