Junior Customer Service Agent

12 hours ago


Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

**Role Overview**:
As a **Junior Customer Service Agent**, you’ll act as a key point of contact between our clients and their customers. You’ll be responsible for ensuring excellent service delivery, resolving queries, and providing a friendly, professional experience at every interaction.

**Key Responsibilities**:

- Represent client brands professionally through face-to-face, phone, or event-based interactions
- Respond to customer inquiries, concerns, and feedback in a timely and positive manner
- Maintain detailed records of customer interactions and resolutions
- Work collaboratively with the marketing and sales teams to improve customer engagement
- Support campaign performance by delivering top-tier service and product knowledge
- Provide feedback on customer trends and suggest areas for improvement

**Requirements**:

- Excellent communication and interpersonal skills
- A positive attitude and customer-first mindset
- Ability to work in a fast-paced, team-oriented environment
- Basic computer literacy
- No prior experience required - full training is provided

**What We Offer**:

- Comprehensive onboarding and continuous training
- Supportive and inclusive team environment
- Clear opportunities for career progression
- Regular team incentives, social events, and networking opportunities

**How to Apply**:
Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- United Kingdom, LS7 3JB (required)

Work Location: In person

Application deadline: 15/06/2025
Expected start date: 16/06/2025



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