Customer Service Advisor

2 days ago

Tamworth, United Kingdom Bryson Skye Full time

My client is a multi-national distribution company with offices globally in many different industries, but this part of the business specialises in catering supplies.
Due to continued growth and success they're now looking to add to their customer service department in the form of a Customer Service Advisor. They are looking for someone who can truly connect with customers and offer the best-in-class service in a multi-channel contact centre. You must have the desire to always go the extra mile and consistently delight customers.

This is a full time permanent role working 40 hours per week, Monday to Friday, during standard office hours.

**The Role**
- Contribute towards call centre KPIs, making oneself available to answer an equal share of call centre calls on a daily basis.
- Deal with all customer queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required.
- Resolve all customer concerns in a timely manner, liaising with the appropriate internal key stakeholders to delight the customer.
- Manage out of stock items by communicating with purchasing and advising customer accordingly.
- Make daily calls in accordance with the call diary to generate repeat orders, ensuring all orders are captured, and opportunities are taken to maximise sales and margin.
- Receive inbound sales orders and enquiries from National Account customers, maximising all profit opportunities.
- Grow and develop accounts within defined portfolio against targets, working with National Account Managers to achieve maximum potential.
- Participate fully in monthly sales activity designed to increase revenue, paying particular attention to Average Order Value budge targets.
- Demonstrate thorough knowledge and understanding of Believe Achieve sales training, delivering sales through exceptional service at all times.
- Carry out scheduled administration tasks in line with daily reporting.

**The Person**
- Minimum 5 GCSEs at Grade C or above, including Mathematics and English.
- Good verbal and written communication skills
- At least 12 months experience working within a customer service or sales role, in an office environment
- Exceptional interpersonal skills.
- Proactive.
- Positive outlook.
- Willingly uses initiative.
- Great team player.
- Self-motivated.
- IT literate

**Salary & Benefits**
- The salary for this role is £22,300
- 20 days holiday, plus Bank Holidays, increasing by one day per year to a maximum of 25 days / the opportunity to purchase up to an extra five days per year
- SAYE Share Save Scheme to buy company shares at a discounted rate
- Company Pension Scheme
- Discounts for many major retailers including supermarkets
- Employee Assistance Programme which is also available to family members
- Fantastic, genuine opportunities for continual growth and development leading to career progression

Sales Advisor| Customer Advisor| Sales| Customer Service| Assistant| Team Lead| Cashier| Retail Jobs| b2b| b2c| Retail| Customer Facing| Sales Consultant| Telesales| Inbound| Outbound| Upselling| Cross-Selling| Receptionist| Customer Consultant| Advisor| Tamworth

**Job Types**: Full-time, Permanent

**Salary**: £22,300.00 per year

**Benefits**:

- Company pension
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location

  • Customer Service Advisor

    2 weeks ago

    Tamworth, United Kingdom Pertemps Tamworth Commercial Full time

    **Job description** **HOT NEW JOB OF THE WEEK***CUSTOMER SALES ADVISOR REQUIRED** Pertemps are delighted to be supporting our long-standing client based in Tamworth who due to growth is recruiting for Customer sales advisor. Are you a kind and thoughtful and can help and support customer needs at all levels? If so, we would love to hearfrom you as we have a...

  • Customer Service Advisor

    2 days ago

    Tamworth, United Kingdom Pertemps Tamworth Commercial Full time

    **HOT NEW JOB OF THE WEEK***CUSTOMER SALES ADVISORS REQUIRED** Pertemps are delighted to be supporting our long-standing client based in Tamworth who due to growth is recruiting for Customer sales advisors. Are you a kind and thoughtful and can help and support customer needs at all levels? If so, we would love to hearfrom you as we have a vacancy for a...

  • Customer Service Advisor X12

    5 days ago

    Tamworth, United Kingdom Page Personnel Full time

    Potential for permanent - Hybrid working after passing training (2 weeks) **About Our Client**: My client, based in Kingsbury, is looking for a X12 Customer Service Advisors to start on the 15th of May on a 12 week temporary basis initially. As Customer Service Advisor, you will be responsible for the following: - Inbound/outbound calls - Providing...

  • Customer Service Advisor

    2 weeks ago

    Tamworth, United Kingdom Trophystore.co.uk Ltd Full time

    **Trophystore.co.uk Ltd**, the UK’s largest online retailer of trophies, medals and awards, is looking for an experienced **Customer Service Advisor** to join its busy, expanding business in Tamworth. If you’re a self-motivated person with great people skills, a positive attitude and you're passionate about delivering exceptional customer service, then...

  • Customer Service Advisor

    2 days ago

    Tamworth, United Kingdom Hollyfield Personnel Full time

    Are you good at speaking to customers and pride yourself in the service you offer? Our client who are on of the largest suppliers in their field are recruiting 4 x Customer Service Advisors to join their organisation on a permanent basis. After training hybrid working is available. The role - Answering a high volume of incoming calls in a professional...

  • Customer Service Advisor

    1 week ago

    Tamworth, United Kingdom Trophystore.co.uk Ltd Full time

    **Trophystore.co.uk Ltd**, the UK’s largest online retailer of trophies, medals and awards, is looking for an experienced **Customer Service Advisor** to join its busy, expanding business in Tamworth. If you’re a confident person with great people skills, passionate about delivering great results whilst continually demonstrating excellent organisational...

  • Customer Service Advisor

    2 weeks ago

    Tamworth, United Kingdom HollyField Personnel Full time

    Our corporate client based in Tamworth are currently looking for a Customer Service Advisor to manage their existing base of corporate clients. You will joining an established and successful team who all strive to achieve the end goal. This role is a Permanent office based role. You will be paid a basic salary of £21,500 with an attractive bonus scheme of...

  • Customer Service Advisor

    7 days ago

    Tamworth, Staffordshire, United Kingdom LKQ Corporation Full time

    Job OverviewFrom colleagues to customers, people are at the heart of everything we do at LKQ Euro Car Parts. Our Customer Service Advisors listen carefully to our customers, understand their concerns, and resolve them efficiently.We are currently recruiting for a Saturday-only shift (5 hours).What We OfferWe are a people first organisation for our...

  • Customer Service Advisor

    1 day ago

    Tamworth, United Kingdom Car Store Tamworth Full time

    Customer Service Advisor - Part Time Location: Tamworth Hours: Saturday (9am-6pm) and Sunday (10am-5pm) £25,000 basic salary (pro rata'd), pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata’d), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services. Are you...

  • Customer Service Advisor

    1 week ago

    Tamworth, United Kingdom Bristan Group Full time

    Bristan Group offers a complete spectrum of innovative taps, showers and accessories for domestic, commercial and industrial specifications. Our industry leading, customer-focused approach means you can now find Bristan Group brands in 1 in 5 British homes. To continue to drive our culture of innovation and quality, we are recruiting for a Customer Service...