Scheme Housing Officer

**The role**

Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on a permanent basis at our scheme at Emery House, Birmingham B23 5DP working 21 hours a week.

Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered, Extra Care, and Over-55s schemes.

Your responsibilities will include offering a frontline service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Birmingham.

To excel in this role, you must possess a full clean UK driving license and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure.

If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with mínimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team.

**What you’ll be doing**
- Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.
- Deliver the service in line with agreed parameters for the role.
- Conduct assessments of risk and need and provide personalised support to residents.
- Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
- Work closely with other agencies to ensure residents are able to access a full range of services and support.
- Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.

**What you’ll need**
- Understanding of the diverse needs of older people
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems
- Ability to manage time & tasks effectively, work well under pressure both individually and in a team
- Customer-focused and experience of providing excellent customer care in the Housing sector
- Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision
- Able to receive and respond to customer feedback and complaints professionally at all times
- A commitment to taking personal responsibility for sharing information

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

**Closing date: Thursday 2nd October 2025 at 23:59**

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.