Service Desk Co-ordinator

1 week ago


Burnley, United Kingdom Beta Solutions Ltd Full time

**Full Time Service Desk Co-Ordinator**

**Salary: Negotiable - DOE**

Normal working hours will be 37.5 hours per week (Mon - Fri).

**Job Summary**

Beta Solutions supply, service and repair electrical, engine and robotic cleaning machinery into large manufacturing, logistics and warehouse facilities throughout the UK.

The **primary responsibility** of this role will be to manage our service desk liaising with our field service team, providing optimum customer services across the UK. Additional responsibilities to ensure that this is achieved are:

- Maintaining the service element of our management systems (Protean) ensuring all job logs are accurate, completed and archived for easy retrieval
- Dynamic planning and distribution of weekly workflow to the UK field service team, ensuring efficient utilisation of staff and vehicles.
- Accurate costing of planned and un-planned field service repairs prior to invoicing.
- Responding to customer service inquiries in a professional and timely manner
- Supporting the stores department, ensuring new stock entries are entered accurately & ensuring parts are readily available for our field engineers.
- Working closely with the UK Director of Service:

- Analysing department KPI’s
- Implementing continuous improvement projects
- Maintaining a positive and professional working ethos amongst the team.
- Working closely with the Business Development, providing valuable feedback from our active customer network.

**Skills required for the Service Desk Co-Ordinator**:

- Direct customer handling experience
- Excellent communication skills internally and externally
- Excellent and demonstrable customer service skills
- Experience managing a technical team.
- Ideally similar experience of working on a service desk for machinery service, repair.
- Experience wit parts and parts allocation.
- Experience with reading Machinery Manuals, Technical Diagrams and Parts Identification lists.
- Must be able to work independently and as a team

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 3 years (required)

Work Location: In person

Reference ID: SDC/Site1bb115sh



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