Customer Care Co-ordinator

2 weeks ago


Burnley, United Kingdom M65 Jobsearch Full time

**Do you have experience in Customer Care Co-Ordinating / Customer Service? Do you have experience working within the manufacturing industry? Are you looking for the next step in your career? Look no further I have the perfect job for you**

Operating as leading manufacturers of products used in air-conditioning systems which has a customer base ranging from airports to pharmaceutical manufacturers, hospitals, universities, and commercial offices

**Benefits**
- Salary - £20K Depending on Experience
- Excellent working environment.
- Progression within the company.

**What does the role involve?**

In this position you will handle incoming enquiries for product pricing, availability, and lead times as well as order entry and progression.
- Dealing with incoming customer enquiries
- Providing product information and pricing
- Creating and processing quotations
- Data entry of orders, processing of associated documentation
- Providing order progress information
- Following up on customer requests
- General administration
- Providing general advice to customers
- Ad hoc duties as and when required
- Keep CRM records updated to reflect current status and progress with customer
- Make sure that sales staff have information as and when required.

**What we are looking for?**
- Customer service or customer care or internal sales experience from a manufacturing/engineering type background.
- Familiar with data entry, Word and Excel programs (basic level).
- Knowledge of CRM programs would be advantageous.
- Excellent listening skills.
- Ability in developing and maintaining top rate customer relationships

This role is 37.5 hours per week.



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