Hgv Trailer and Tanker Service Co-ordinator Burnley

Crossland Tankers has grown from a tanker repairs and servicing business, providing maintenance services to local bulk liquid haulage companies, into one of the largest tanker manufacturers in the UK and Ireland. To achieve this, we have created a high-volume, fast-paced, and multicultural workplace, where everyone is valued for their contribution towards producing the best products and services for our customers.

We currently have a vacancy for an **experienced HGV Trailer and Tanker Service Co-ordinator**, based at our Burnley factory. This position has arisen owing to our expanding servicing business, and you will work with a growing team offering bespoke service solutions to a wide range of commercial industries throughout the UK.

The Service Co-ordinator is responsible for the smooth day-to-day running of service operations for HGV trailers and tankers. Working closely with customers, technicians, and management, you will ensure all maintenance, repair, and inspection work is scheduled efficiently, documented accurately, and carried out in compliance with relevant regulations.

**Essential Skills & Qualifications Required**:

- ** Industry Knowledge**: Familiarity with HGV trailer and tanker servicing, including relevant technical terminology and common maintenance procedures.
- ** Organisational Ability**: Strong scheduling and multitasking skills to co-ordinate multiple jobs, technicians, and customer requests simultaneously.
- ** Communication**: Clear and professional communication skills, both verbal and written, to liaise effectively with customers, suppliers, and internal teams.
- ** Attention to Detail**: Accurate record-keeping and documentation are crucial for compliance and customer satisfaction.
- ** IT Skills**: Competence in using service scheduling software, ERP systems, or workshop management tools, as well as Microsoft Office (Word, Excel, Outlook).
- ** Teamwork**: Ability to work collaboratively with technicians, managers, and support staff to ensure smooth operations.
- ** Driving Licence**: A full UK (or equivalent) driving licence; HGV entitlement is advantageous but not essential.

**Preferred**:

- ** Experience**: Previous experience in a service administration or co-ordination role, ideally within the commercial vehicle or transport sector.
- ** Qualifications**: Vocational or academic qualifications in Vehicle Maintenance, Business Administration, or a related field.

**Benefits**:

- ** 28 days of paid holiday**:

- ** Free life assurance scheme**:

- ** Enhanced workplace pension scheme**:

- ** Training and career development opportunities**, with an attractive rate of pay linked to ability and experience
- **All relevant PPE, H&S training, and tools** provided as necessary

**About The Role**

**Key Responsibilities**:

- ** Scheduling & Work Allocation**
- Co-ordinate service schedules and allocate tasks to technicians, ensuring deadlines and priorities are met.
- Liaise with customers to arrange service appointments and confirm vehicle availability.
- ** Administrative Support**
- Prepare and maintain service documentation, including job cards, inspection reports, and maintenance records.
- Process orders for parts, tools, and equipment as required by the service team.
- ** Customer Liaison**
- Act as the first point of contact for service-related enquiries, providing updates and responding promptly to customer requests.
- Escalate complex or unresolved issues to the Service Manager or relevant stakeholders.
- ** Compliance & Record-Keeping**
- Ensure all service activities comply with HGV, tanker, and safety regulations (e.g., DVSA, ADR).
- Maintain accurate records of completed work, parts used, and any required follow-up actions.
- ** Communication & Co-ordination**
- Collaborate with internal teams (e.g., parts, finance, operations) to ensure seamless service delivery.
- Provide regular status updates and reports to management, highlighting any challenges or delays.
- ** Process Improvement Support**
- Suggest and help implement process improvements to enhance service efficiency and customer satisfaction.
- Support the Service Manager by reviewing KPIs and collating feedback from technicians and customers.
- ** Health & Safety**
- Observe and reinforce health and safety policies and procedures in the service workshop.
- Report any incidents or near-misses, ensuring all documentation is completed correctly.

**Required Criteria**
- A positive and self-motivated attitude towards work
- Currently legally entitled to work in the UK

**Skills Needed**

Electrical repairs, Teamwork, Mechanical Vehicular Repairs

**About The Company**

When we first started out in business back in 1988, we were originally a tanker repair and servicing company, providing maintenance services to local bulk liquid haulage companies.

However, although our resources were modest when we started out, our passion, determination, and ambition to succeed were always there in abundance.

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