Administrator, Ge Loans

**Overview**

To provide primary servicing of loans across all portfolios administered by LMSL by ensuring that:
Service is provided in accordance with, and in excess of, the levels specified in the SLA, procedures and current legislation

All enquiries from borrowers, third parties and clients are dealt with in accordance with SLA’s and procedures

At all times the jobholder must exhibit a professional approach to the servicing of customers in order to deliver a professional service to clients.

**Key Accountabilities and Main Responsibilities**
- Understand the terms and conditions of a borrower’s loan so that they may be clearly explained to, and met by, the borrower.
- Ensure information relating to borrowers and their loans is current and accurately recorded on LMSL’s systems.
- Liaise professionally with third parties
- Receive and resolve loan enquiries from borrowers and their advisors.
- Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions.
- Ensure that enquiries for changes to borrower’ accounts are dealt with within mandated levels and in accordance with procedures. Report any breaches to the Section Manager.
- Ensure that procedures reflect current practices, report any required amendments to the Section Manager..
- Ensure that requests for information are responded to accurately and within SLA’s.
- Issue/decline consent to various requests received and understand impact on lender.
- To be able to organise your workload to meet regulatory and operational requirements.
- Guidance is available at all time from the Section Manager and Servicing Manager who will make the ultimate decision when necessary

**Experience & Personal Attributes**
- Ability to work as an effective team member - be co-operative, support others and deliver what you promise
- Ability to communicate at all levels
- Good quality of written and verbal communication
- Ability to organise workload to meet deadlines
- Ability and willingness to see a task through to completion.
- Customer focused - identify effective solutions for borrower, internal client and external client
- Be results focused - maintain high standards with own performance
- Desirable
- Full CeMAP Qualification
- Knowledge and understanding of mortgage loan documentation
- Understanding of the mortgage market
- Knowledge of the applicable regulations/codes governing the financial services industry.

We are the experts in providing efficient administration and innovative financial solutions. We have over €90bn of assets under management and over 115,000 loans under management. Our clients include a range of financial service organisations, from banks, pension funds and insurers to private equity firms. We operate in regulated markets across multiple European jurisdictions.

We provide a range of administrative services relating to the monitoring and repayment of asset-backed debt, allowing our clients to manage their debt and underlying assets effectively. Our services span all stages of the debt life cycle from origination to performing & non-performing loan and asset management across multiple debt classes. We provide jurisdictional centres of excellence and undertake management of full banking operations, transforming core and non-core banking activities.

Banking & Credit Management is a leading independent servicer and we are highly rated by both Standard & Poor’s and Fitch for both our commercial and residential servicing capabilities.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.