Redemptions Loan Administrator

**Overview**

To provide primary servicing of mortgages and loans across all residential portfolios administered by BCMGlobal by ensuring that:

- Service is provided in accordance with, and in excess of, the levels specified in the SLA, procedures and current legislation.
- Mortgage accounts are redeemed correctly and within SLA’s
- Security is released in accordance with SLA’s and procedures
- Title Deeds are released in accordance with SLA’s and procedures
- Title Deeds and loan file movements are controlled at all times.

At all times the jobholder must exhibit a professional approach to the servicing of customers in order to deliver a professional service to clients

**Key Accountabilities and Main Responsibilities**
- Understand the terms and conditions of a borrowers loan so that they may be clearly explained to, and met by, the borrower and to ensure the Deeds received are correct.
- Ensure information relating to borrowers and their loans is current and accurately recorded on BCMGlobal's systems.
- Ensure that borrowers are correctly informed of payments due and that the collection of the required payment is made promptly and accurately.
- Receive and resolve any queries within SLA from clients, borrowers and their advisors in relation to the redemption of the mortgage or the Deeds records.
- Ensure that amendments to borrower’s accounts are made accurately and in accordance with procedures and regulatory requirements.
- Ensure safe and secure storage of files and deeds at all times.
- Control Deeds and file movements ensuring the location of physical documents is known at all times and correctly recorded on BCMGlobal’s systems.
- Link Asset Services Role Profile - 2
- Ensure clients have First (or as anticipated) Charge and there are no Restrictions which might risk the Security.
- Log the Deeds to BCMGlobal’s computer systems ensuring all data is current and accurately recorded.
- Receive, check and issue deeds packages, ensuring Deeds and files are delivered in accordance with SLA’s and procedures.
- Ensure that Deeds and loan files are maintained in good physical condition and kept up to date, with all information and correspondences filed promptly and accurately.
- Ensure boxes of Deeds and files are complete and correct before transferring to, or accepting from secure storage.
- Liaise professionally with third parties
- Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions.
- Provide training and guidance to other team members as necessary.
- Assist with projects as defined by the Section Manager by meeting agreed deadlines and achieving specific objectives
- Ensure that procedures reflect current practices. Report any required amendments to the Section Manager.
- To ensure that all decisions are within mandated authority levels
- To be able to organise your workload to meet regulatory and operational requirements.
- Guidance is available at all time from the Section Manager and Servicing Manager who will make the ultimate decision when necessary
- Essential Knowledge, Skills and Characteristics
- Ability to work as an effective team member - be co-operative, support others and deliver what you promise
- Ability to communicate at all levels
- Good quality of written and verbal communication
- Ability to organise workload to meet deadlines
- Ability and willingness to see a task through to completion.
- Customer focused - identify effective solutions for borrower, internal client and external client

**Experience & Personal Attributes**
- Full CeMAP Qualification
- Knowledge and understanding of mortgage loan documentation and legal documentation
- Land Registry Certificate
- Knowledge of the applicable regulations/codes governing the financial services industry.

At BCMGlobal we believe our people are our most important asset. We offer excellent career progression opportunities, ongoing training and development. If you thrive in a fast-paced environment, want your talent to be recognised and rewarded and are looking for a new challenge then we would love to hear from you.

We are the experts in providing efficient administration and innovative financial solutions. We have over €90bn of assets under management and over 115,000 loans under management. Our clients include a range of financial service organisations, from banks, pension funds and insurers to private equity firms. We operate in regulated markets across multiple European jurisdictions.

We provide a range of administrative services relating to the monitoring and repayment of asset-backed debt, allowing our clients to manage their debt and underlying assets effectively. Our services span all stages of the debt life cycle from origination to performing & non-performing loan and asset management across multiple debt classes. We provide jurisdictional centres of excellence and undertake management of full