Regulatory Casework Officer

2 weeks ago

Inverness, United Kingdom Scottish Government Full time

Overview:
Are you looking for a role where you can use your organisational skills, with experience in collecting and analysing information?

You’ll be joining a busy group, working with others to meet deadlines within a policy framework. As part of the role you’ll have to develop and maintain good working relationships with a wide range of stakeholders including internal Commission teams and external contacts such as crofters, solicitors, landlords and other government departments to ensure delivery of an effective and efficient public service.

In this role you’ll become familiar with using the case work processing system known as CIS, regularly use of Microsoft Outlook, Teams, Edge and Adobe Acrobat. You’ll work entirely from home initially and will have all equipment provided. Regular attendance at our office in Inverness may be required for some of the week/ on occasion.

The Crofting Commission is a Non-Departmental Public Body of approximately 50 staff. We’re responsible for the regulation of crofting and maintains a register of crofts. Crofting is a traditional system of smallholdings unique to certain areas of Scotland, particularly the Highlands and Islands. Crofting brings many benefits such as sustaining rural communities, supporting biodiversity and low intensity, small scale food production. Crofting is supported by considerable legislation that gives rights to crofters and protects crofting land for the future, in which the Crofting Commission has a pivotal role.

**Responsibilities**:

- Liaise with Regulatory Casework Administrators who validate regulatory cases that are ready to take forward to the next stage of processing.
- Make regulatory decisions on cases that meet certain criteria as a straightforward case.
Undertake complex updates within the Crofting Information Database system in relation to crofting casework.
- Respond to requests for information in relation to Freedom of Information including the completion of responses to complaints, MSP/MP correspondence and related enquiries as necessary.
Participate within Short-Term Working Groups - this will provide an opportunity to work with colleagues in different teams within the Commission to drive forward various priority projects.

Competencies
- Communications and Engagement
- Analysis and Use of Evidence
- Self-Awareness
- People Management
- Improving Performance
- Financial Management

Essential Criteria & Qualifications:
Essential Criteria

1. Excellent written and verbal communication skills, with an ability to communicate clearly with a variety of audiences.

2. Strong planning and organisational skills, including the ability to manage demanding workloads and competing priorities.

3. Ability to research and analyse information to make informed decisions and present information to senior staff.

4. Confidence in using and learning IT/online programs such as Microsoft products.

Interviews are expected to take place around the week commencing the 11th of April.

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