Secretarial Administrator

We’re seeking an organised and motivated Secretarial Administrator to join our CLAO Inverness office, providing efficient, high-quality legal administrative and casework support to solicitors and Heads of Office across the CLAO network.

You’ll play a key role in helping us deliver client-centred and trauma-informed legal services, ensuring our offices run smoothly and our clients receive the highest standard of support.

Key responsibilities include:

- Audio and copy typing, drafting legal and other documents
- Maintaining and updating case files within the case management system
- Assisting solicitors with administrative and case-related tasks
- Managing reception duties, including dealing with client and contact enquiries
- Administering incoming and outgoing mail through various communication methods
- Processing case documents, including downloading, photocopying and scanning
- Diary management and coordination
- Processing invoices and requisitioning goods or services through internal systems
- Using and monitoring Legal Aid Online (LAOL)
- Supporting the Network and Support Coordinator with delegated tasks
- Supporting training and work planning for new business support colleaguesOther general office and administrative tasks as required.

To succeed in this role, you will need:

- Speed and accuracy in typing
- Excellent oral and written communication skills
- High level of accuracy and attention to detail
- Ability to work independently and seek guidance appropriately
- Excellent time management and organisational skills
- Excellent customer service skillsSound understanding of confidentiality and data protection.

For more details about this role and a full list of essential criteria and required competencies,.

**The Civil Legal Assistance Office (CLAO)**is part of the Scottish Legal Aid Board, providing accessible legal support to those who need it most. Since 2008, we have helped people with their civil law problems by providing a combination of direct casework, expert guidance and training to advice organisations, and referrals to other providers of legal assistance. In addition to supporting individuals, we collaborate with local and national organisations on projects that strengthen legal assistance networks and address community needs.

We are part of the Scottish Legal Aid Board’s Client Legal Services Directorate. The Directorate comprises the Civil Legal Assistance Office (CLAO), Public Defence Solicitor’s Office (PDSO) and Solicitor Contact Line (SCL) making us Scotland’s largest multi-disciplinary legal aid practice and a unique place to work.

**The Scottish Legal Aid Board (SLAB**) plays a vital role in ensuring access to justice for all individuals in Scotland. As a non-departmental public body, SLAB operates independently but is accountable to the Scottish Government. Our mission is simple: to provide essential legal support to those who need it most, ensuring fair access to justice for all.

We manage and continually improve the delivery of publicly funded legal assistance and provide strategic advice to Scottish Ministers, shaping the future of legal aid in Scotland. In a dynamic and evolving legal landscape, our work is central to the functioning of the justice system, supporting the courts and helping people navigate complex legal matters.

At SLAB, we believe in the power of a diverse, talented workforce. We employ individuals from all backgrounds, bringing a range of skills and experiences to our workforce. Every role, whether directly interacting with the public or providing behind-the-scenes support, makes a meaningful impact on people’s lives.

**We are an equal opportunities employer, dedicated to being fair, inclusive and a place where all belong.