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Emergency Department Receptionist
2 weeks ago
An exciting opportunity has arisen to join our team of administrators in the St Marys’ Hospital Emergency Department, providing support to patients, clinicians, nurses, and managers.
As an A&E administrator you will be the first point of contact for patients calling and coming into the department both at the front door and for patients arriving by ambulance. You will need to be diligent as you will be responsible for registering all patients correctly. You will answer their queries and help solve any issues they may have encountered. You will work alongside the clinicians, nurses, management team and other administrative staff to provide a safe and efficient service to our patients.
The post also involves creating close working relationships with services outside of the Emergency Department, such as with the London Ambulance Service paramedics, the ICT department, and staff from the Urgent Treatment Centre.
You will have the chance to develop your administrative skills through a programme of structured appraisals, support and development.
We are looking for a compassionate and collaborative team member who is passionate about the NHS and wants to support our improvement initiatives.
The post holder will be responsible for providing a customer orientated reception service and clerical support to the clinical team in the Emergency Department. This is to include, accurately registering and updating details onto the hospital databases and assisting in any enquiries from internal or external agencies.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.
As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
