Business Admin/ Customer Service Skills Coach

3 days ago


Bristol, United Kingdom Alderwood Full time

The role will enable you to work remotely, managing your own diary and support learner through their Level 3 Customer Service & Admin Apprenticeship.

You will only conduct learner visits when learning outcomes cannot be met remotely.

Key tasks and responsibilities:

- To take full responsibility for a caseload of learners on their Level 3 Business Admin, Customer Service & Digital Marketing Apprenticeship.
- To provide the required level of support for each Apprentice to enable timely successful completions.
- To ensure learner files are fully compliant with Skills Funding Agency (SFA) requirements.
- To ensure Apprentices have a quality starting point including programme planning using the Individual Learning Plan.
- To ensure learners remain on programme by carrying out progress reviews and assessment at regular intervals either remotely or face to face
- on a 1 to 1 basis.
- To fully engage employers during the whole of the learning journey.
- To ensure that learners have a robust learner journey from start to completion.
- To provide guidance and support at one to one meetings or in groups for learners, ensuring timely completion of assessments, exams, work place evidence and the overall portfolio.
- Have had experience delivering Business Admin, Customer Service & Digital Marketing.
- Qualifications & Previous Experience (Essential)
- Trainer or Assessor Qualification (Essential)
- Full Driving Licence

Salary & Benefits:
Salary up to £25,000+ additional benefits



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