Facilities Helpdesk Administrator

2 weeks ago

Wakefield, United Kingdom Velway Limited Full time

Facilities Management Helpdesk Operative

**Position overview**

Velway are a national property and compliance company with instructions across the UK on a variety of properties ranging from commercial offices, care homes and residential accommodation.

Due to company growth we have a vacancy for a Helpdesk Operative at our head office based at Nostell Priory Business Estate.

**Purpose of Role**:

- Fault reporting - Receive request and then allocate this according to service level agreements and contractors.
- Customer updates - Build client rapport and aim to proactively keep the customer updated with progress reports.
- Other duties will be:

- Administration support - Work with the FM team to help provide the relevant support on the production of information including quotes, letters and general assistance.
- Build knowledge on buildings - Work with the facilities managers to build a good understanding of the buildings, tenants and clients for the buildings/area allocated to this role.
- Contractor Management - Liaise with our national network of suppliers to ensure that a proactive delivery of service is achieved.
- Update our document management system - Work with the contractors and the facilities managers to maintain our information portal.
- Providing a 1st line level of support to the internal accounts team

**Skills Requirement**
- Excellent verbal customer service skills as this will form the basis of the role.
- Good IT skills are essential for the role as the majority of works are managed through a Computer Aided Facilities Management program.
- Knowledge of standard computer packages including word, excel and outlook.
- Excellent time keeping and a flexible attitude to a rolling shift pattern between 08:00 and 18:00 are essential.

**Additional Duties**

Other daily task includes general office duties such as filing, opening the post, managing stationary levels and the booking of hotels, trains and flights for other Velway employees.

On-call responsibilities

**The Individual**

Velway is seeking an enthusiastic individual who is looking to a join a growing company. The person will be passionate about helping to develop and establish Velway, delivering excellent customer service whilst looking to help with the growth of the company.

The individual will be passionate about their own personal development as this role offers the opportunity to develop their position within Velway as the company grows, taking their career in a direction that will be beneficial to both the individual and the company.

Velway has been built on an ethos of openness and honesty around a small team of employees who are passionate about the company, it’s development and the services they deliver.

**Salary**

Up to £20,000 depending on experience

**Benefits**

Continuous professional development

Potential Career progression

Pension

Free Parking

Excellent location

28 days holiday (including bank holidays)

On-call allowance

**Location**

The Nostell Estate
Nostell Priory

Wakefield
West Yorkshire
WF4 1AB

No agencies please.

**Salary**: £20,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

  • Maintenance Helpdesk Specialist

    2 weeks ago

    Wakefield, United Kingdom Card Factory Full time

    A leading retail company in Wakefield is seeking a proactive Maintenance Helpdesk Administrator. This full-time entry-level role is responsible for handling maintenance requests, ensuring efficient communication, and coordinating maintenance activities. Ideal candidates have experience in a facilities helpdesk, strong MS Office skills, and knowledge of...

  • Fleet Helpdesk Administrator

    5 days ago

    Wakefield WF XG, United Kingdom Yorkshire Ambulance Service NHS Trust Full time £25,000 - £40,000 per year

    An exciting position has arisen to join the Yorkshire Ambulance Service as a Helpdesk Administrator. This position is a permeant contract within the Fleet Department.As a Helpdesk Administrator, you will be working as part of the Fleet, Estates and Facilities Team.This is an integral support role which provides first point of contact for service users. The...

  • Maintenance Helpdesk Advisor

    2 weeks ago

    Wakefield, United Kingdom Card Factory Full time

    About The Job The Maintenance Helpdesk Team acts as the central point of contact for all maintenance‑related requests within Cardfactory. They receive, log, prioritise, and coordinate corrective and preventive maintenance tasks while ensuring timely communication between requesters, technicians, and management. Their goal is to support efficient...

  • Maintenance Helpdesk Advisor

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Card Factory Full time £20,000 - £30,000 per year

    About The JobThe Maintenance Helpdesk Team acts as the central point of contact for all maintenance-related requests within cardfactory. They receive, log, prioritise, and coordinate corrective and preventive maintenance tasks while ensuring timely communication between requesters, technicians, and management. Their goal is to support efficient maintenance...

  • Facilities Assistant

    5 days ago

    Wakefield, United Kingdom Evlo Full time

    Join to apply for the Facilities Assistant role at Evlo. We have a great opportunity for a Facilities Assistant to join the team providing business support to the network as part of the Facilities function. You can be based in either of our head offices, Nostell or Slough and this role is hybrid. The Role Responsible for ensuring supplies throughout the...

  • Facilities Assistant

    7 days ago

    Wakefield, United Kingdom Everyday Loans Group Full time

    We have a great opportunity for a Facilities Assistant to join the team providing the business support to the network as part of the Facilities function. You can based in either of our head offices, Nostell or Slough and this role is hybrid.Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of...

  • Facilities Management Helpdesk/service Desk

    7 days ago

    Wakefield, United Kingdom E2m UK Ltd Full time

    e2m specialises in providing electrical, mechanical, building and joinery services for a broad range of clients. These clients range from the care industry to some of the largest operators in the hospitality business. In addition, e2m has delivered projects including new builds and full refurbishments across all sectors from retail to industrial. It is our...

  • Facilities Helpdesk Administrator

    2 weeks ago

    Wakefield, United Kingdom Nationwide Property Solutions Full time

    **About us** We are customer-centric, rewarding, supportive and our goal is to deliver our client's unsurpassed reactive and pre planned maintenance services, this has resulted in us investing heavily to ensure we have the correct staff and resources to enable the delivery of this service.. Our work environment includes: - Work-from-home days - Growth...

  • Administrator

    18 hours ago

    Wakefield, United Kingdom West Riding Recruitment Full time

    An opportunity has arisen for our client based in Wakefield for a full time help desk administrator.The Company are a professional 24/7 facilities management providing property maintenance service throughout the UK and Northern Ireland. Purpose of role:You will be working as part of a team supporting and administer the flow of reactive and planned...

  • Facilities Officer

    1 week ago

    Wakefield, United Kingdom Independent Office for Police Conduct Full time

    **Details**: **Reference number**: - 402556 **Salary**: - £19,515 - £30,870 - 24 hrs per week pro rata salary £19,515 per annum - A Civil Service Pension with an employer contribution of 28.97% GBP **Job grade**: - Other **Contract type**: - Permanent **Type of role**: - Estates **Working pattern**: - Part-time **Number of jobs...