Administrator

1 day ago


Wakefield, United Kingdom West Riding Recruitment Full time

An opportunity has arisen for our client based in Wakefield for a full time help desk administrator.The Company are a professional 24/7 facilities management providing property maintenance service throughout the UK and Northern Ireland. Purpose of role:You will be working as part of a team supporting and administer the flow of reactive and planned maintenance works. Main responsibilities:• Managing emails and phone calls• Dealing with enquiries from Clients and contractors• Supporting Clients and contractors with any queries• Assigning Jobs to Contractors with in a time frame• Chasing up jobs that have not been accepted/attended too• Updating jobs to ensure complete transparency Roles and responsibilities:This is a key role in administering the maintenance work nationally for our clients. It is important that each job be managed to completion. The role will involve:• Ensuring that maintenance work is processed in a timely manner• Communicating with contractors daily, to chase overdue work• You will have a professional and confident manner and be able to provide excellent service from the helpdesk. • Have an excellent telephone manner and be totally customer focused• Part of your role will see you working on a rota basis taking calls out of hours (one in every three weeks)Key skills and experience:• Experience working in a call-centre/helpdesk/property/facilities environment would be beneficial• Strong team player, with excellent communications and organizational skills• Knowledge of using Microsoft Excel, Outlook and WordPayrate: £15,500 - £16,500 commissions28 days inclusive of bank holidaysFree parking


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