Care Coordinator

Company Description

Our office was established in **2015** and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

**Job Description**:
**CARE COORDINATOR- SCHEDULER**

**_ Range £24,000 - £26,000_**

Home Instead Home care are a locally owned family business, we are looking for an organised professional who can assist with the following duties. You will perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

Home Instead provide a tailored care package to all clients which meet our traditional values such as:

- ** All Care calls are 1 hour or longer**
- ** All client have in-house personalised plans to meet their needs including house keeping, personal care, medication, meals, companionship, dementia support, shopping and much more**
- ** No Uniform policy for Care Professionals**
- ** Dedicated Care Professional journey**
- ** Home Instead are a Real Living Wage Employer**
- ** Awarded the Top 20 recommended Homecare award for the last 7 years in a row.**
- ** Recent CIW inspection report recorded excellent management and well run organisation.**

The Role
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange/conduct introductions.
- Ensure client schedules are matched to their needs, with the same Care Professionals and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professionals information onto to the electronic scheduling system.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Participate in shared on-call duties as required.

Carry out any other duties deemed necessary for the successful operation of the business.

**Qualifications**:
Essential
- ** L2 QCF Health & Social care**
- ** Drivers Licence**
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.

Desirable
- L3 QCF Heath & Social care

**Qualifications**:
Essential
- L2 QCF Health & Social care
- Drivers Licence
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.

Desirable
- L3 QCF Heath & Social care

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.