Collections Specialist

17 hours ago


Remote, United Kingdom GTT Communications Full time

Collections Specialist

UK Remote

**Job Description**:
Essential Duties & Responsibilities:
- Hit the agreed cash collection targets/overdue debt targets to be set on a monthly basis.-
- Keep unapplied cash (lines and values) on your accounts to a minimum- Stakeholder management: Ensure regular debt calls are in place with the key stakeholders in the business to address any key areas of concern related to debt, performance and relationships- Provision/reserve all doubtful revenue in accordance with agreed procedures- Follow the dunning process up to and including suspension, disconnection and 3rd Party Collection- Proactively manage clients in bankruptcy/administration to minimise write-offs- Participate in process improvement workshops to improve customer experience and efficiency of the Collections Department- Customer first attitude with firm but fair approach to collections

Skills and Experience:
- 2+ years of experience in an Accounts Receivable environment preferred- Demonstrable ability to hit core KPIs and targets- Demonstrated reporting and process improvement experience- Effective written and verbal communication skills- Strong organizational skills, with attention to detail, accuracy and accountability- Ability to multi-task, adapt to multiple demands and shifting/competing priorities, and deliver high quality work in a fast-paced environment- Proficiency in Excel and Word- Experience in Telecommunications an advantage but not essential- Any additional European language an advantage but not essential

About GTT:
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence.



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