Collections Agent

2 days ago

Remote, United Kingdom Capita Full time

New Year, New Career?

No weekends? No evenings? No problem - this role is Monday to Friday, 9am - 530pm. We will also chuck in all Public Holidays off too

Do you want a job where you finish each day knowing that you have made a difference in someone’s life?

Do you want to work in an established specialist team where the focus is our customer & getting the best possible outcome for them?

Sound like a bit of you? If so, READ ON....

We’re looking for Collections Advisors to join our existing team working in partnership with a blue-chip financial services motoring client.

As a Collections Advisor, you will be engaging with our client’s customers who may find themselves in financial difficulty and require information and guidance in order to meet their Car Finance commitments. You will need to take ownership to understand the customers financial situation, providing options and solutions to always ensure fair outcomes.

**Job title**:
Collections Agent - remote & no evenings/weekends

**What you’ll be doing**:

- Understand the customers financial situation, providing options and solutions, ensure fair outcomes, including for our vulnerable customers.
- Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service.
- Handle customer telephone calls (both inbound and outbound) and interactions in an efficient, effective, and professional manner
- Embrace learning, coaching and development to continuously improve your skills and capability.
- Making a difference

**What we’re looking for**:
**Experience in collections and/or a call centre within financial services environment is essential to be considered**
- Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances.
- Be able to make decisions considering the risk to the client and impact to the customer using guidance or advice where required.
- Navigating around our systems and ensuring all details entered are accurate.
- Ensuring all regulatory requirements are adhered to through training and compliance.
- A positive attitude towards change and a desire to grow to be the best you can be.

**What’s in it for you?**
- **Competitive **salary of £21,255p/a
- World class training and **endless career opportunities **, supported by two market leading brands
- **Work from home - no evenings/weekends/bank holidays - cushty right?**:

- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology
- Access to Private Medical Insurance & Health Assessment plans
- Pension schemes, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks t he list goes on**Next steps?**

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees

**Location**:
Home-Based - GBR
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

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