Business Services Coordinator

1 week ago

Manchester, United Kingdom National Highways Full time

**Your new role**

National Highways have an excellent opportunity for a Business Service Coordinator to join our team in the North West region. The purpose of this role is to support and enable the delivery of capital investment, maintenance and all operational capabilities by the National Highways Operations Directorate. The broad scope of this role encompasses the delivery and coordination of business services and administrative support to a wide range of internal and external stakeholders.

This role can be based from either of our Manchester or Warrington offices, however regular travel to the North West ROC in Newton-le-Willows is required.

**What you’ll be leading on**
- Ensure that customer correspondence is drafted and completed to the required performance standards for quality and timeliness. Customer correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
- Review CCTV from roadside cameras, dashcams and bodycams to respond to internal and external enquiries.
- Develop and maintain performance management information and reports to ensure that all operational support and business services activities are delivered to the required standards and timelines.
- Provision of effective administrative support to the business. This may include executive and project support, support to meetings and conferences, fleet management and management of supplies and consumables.
- Produce reports, presentations and other documents, collating and analysing relevant information and statistics from identified sources, to support others in the delivery of their business objectives.
- Ensure the timely and effective dissemination of notices, memoranda and information.
- Enable and support effective information management including the maintenance of documents and records.
- Provide resilience cover to the orders team which includes the preparation of Third Party Agreements, Orders and Notices under the Highways Act 1980 and Acquisition of Land Act 1981 ensuring that they are delivered on time and in line with defined procedures and standards. Also assist in the delivery of timely and accurate Traffic Regulation Orders

**To be successful**
- Excellent IT skills including MS Office and Excel
- Experience in Business Administration or Operational Support roles
- Experience in drafting and managing written correspondence
- Strong attention to detail
- Good customer service skills

**A bit about us**

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

**Want to know more?

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