Internal Only

**JOB PURPOSE**

Providing leadership within the Registry Support team supervising colleagues to support responsive and effective delivery of professional services within Registry Operations.

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.

As the biggest university in Wales - and a major employer, with more than 7,000 staff - we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.

**DUTIES AND RESPONSIBILITIES**

**Key Duties**
- Supervise the day-to-day operation of the Registry Support team, including allocating tasks, producing work schedules, monitoring holiday cover arrangements; completing probation, annual appraisal and staff development requirements; and providing training and wellbeing support to team members where necessary.
- Support the team to work together to achieve shared objectives.
- Work with others to make recommendations to improve our ways of working.
- Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the team provides.
- Perform a variety of administrative duties to support the team and department achieve its goals.
- Gather and analyse data so that informed decisions can be made, establishing basic trends and patterns in the data and providing reports and recommendations for management.

**General Duties**
- Abide by all University policies and undergo appropriate personal and professional development.
- Perform other duties which are not included above, but which will be consistent with the role.
- Uphold the Professional Services Values & Behaviours or local equivalent.

**Person Specification**

We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.

This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment, showing your transferable skills and aptitude to be successful in the role. You should have an interest in managing and developing a team. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team and to provide supervisory support to those under your line management.

Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

**Essential Criteria**
- Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice, guidance and support to team members and customers on (insert specialist function).
- Evidence of a good standard of numeracy and IT literacy.
- Experience of working in an administrative role or environment.
- Understanding of line management responsibilities (such as work allocation, probation, appraisal, holiday requests etc.).
- Ability to resolve and manage performance and welfare issues within your team within University procedures and policies, maintaining professional standards.
- Ability to communicate information effectively and professionally to a wide range of people.
- Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.
- Ability to work unsupervised to deadlines, planning, setting and monitoring your priorities and those of the team.
- Ability to explore customers’ needs and adapt the service your team provides accordingly to ensure a quality service is delivered.
- Ability to demonstrate flexibility and agility within a fast pace environment

**Desirable Criteria**
- Previous experience of supervision/line management.
- Ability to speak/understand Welsh or a willingness to learn.

**Additional Information**

**HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE**

We want to support and develop you in the role, using a combination of the following to help you reach your full potential.

1. Regular one-to-one meetings with your team leader.
2. An experienced and supportive team around you.
3. Support to undertake job-relevant training and development, as identified with your Line Manager.
4. Access to a staff mentoring scheme.
5. Support to learn Welsh or to update language skills.

**Salary Range Min.**
- 27,344

**Salary Range Max.**
- 30,505

**Job Category**
- Admin / Clerical

**Grade**
- Grade 4