Internal Only

Key Duties

• Liaise in advance with teaching, or other, deliverers of hybrid or online activities as to their needs and provide advice and guidance on available technologies and suitable approaches to optimize the experience for on-site and remote attendees, presenters and hosts.
• Work with deliverers to create an appropriate hybrid or online strategy for their activity. Work closely with the wider professional services of the School and University to ensure all required support for the agreed strategy is in place.
• Provide any briefing and training required to the deliverers regarding on the campus and/or online tools and technologies they will be using.
• Set up, check and test systems and adjust room layouts and classroom technologies in advance of planned activities.
• Arrange to be present during the start of each activity or, if there are multiple concurrent hybrid activities, arrange for alternative similar support from the wider Business School professional services team.
• If agreed in advance, provide ongoing monitoring throughout the activity, including liaising directly with online audiences, to ensure that any technical glitches are acknowledged and resolved.
• Undertake proactive briefing and training of the wider School staff in standard tools and techniques for supporting hybrid and online activities.
• Build excellent working relationships and networks with relevant professional services colleagues and teams across the School, College and wider University to enable delivery of the key duties.
• Support the wider work of the Executive Education and External Relations and Facilities teams with appropriate administrative and service delivery tasks related to online, hybrid and on campus teaching and other events and activities.

General Duties

• Be able to demonstrate alignment with the School's values, developed in conjunction with its Public Value strategy.
• Undergo personal and professional development that is appropriate to the role and which will enhance performance.
• Contribute to the wider activities of the School's Professional Services and Professional Services Section.
• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Abide by University policies on Information Security (including the University's GDPR obligations), Safety, Health, the Environment and Wellbeing (SHEW) and Equality, Diversity and Inclusion (EDI).
• Perform other duties occasionally which are not included above, but which will be consistent with the role.

Person Specification

Essential Criteria

1. Specialist knowledge and experience of supporting hybrid, online and in-classroom teaching and events platforms, technologies and approaches of different configurations and scales.
2. Detailed knowledge of using Teams as a platform for delivering online and hybrid activities.
3. Experience of selecting, designing and advising others on an optimum hybrid or online delivery approach to suit a given activity or event, bearing in mind the experience of onsite and remote audience and deliverers.
4. Ability to foresee requirements and potential challenges in order to proactively identify and resolve issues, particularly where there are a range of potential options available.
5. Ability to communicate relevant specialist and complex information effectively and professionally to support a range of customers with varying levels of understanding including experience of designing and providing training and briefing sessions to stakeholders with a range of abilities and knowledge.
6. Ability to build internal and external networks and working relationships so as to enable and facilitate excellent service delivery.
7. Evidence of ability to explore customers' needs and the ability to adapt processes and procedures to implement improvements as required to fulfil these needs.
8. Ability to work as part of a busy team, supporting others and playing a pro-active role.
9. Ability to work unsupervised to deadlines, planning and setting priorities for own work.
10. Willingness to work outside of normal working hours, on occasion.

Desirable Criteria

1. Experience of working in a higher education environment.
2. Experience of working in an events management environment.
3. Fluency in Welsh, written and oral.

Additional Information

IMPORTANT NOTE TO CANDIDATES

It is the University's policy to use the person specification as a key tool for short-listing and we only invite candidates to interview who clearly evidence that they meet (or partially meet) each of the essential criteria. During the application process you will be asked to attach a supporting statement. This statement must outline how you meet the criteria below and we recommended formatting this by using each criterion as a sub-heading and providing your relevant experience/evidence below each sub-heading. It is crucial that you save your supporting statement with the vacancy number (e.g. xxxxxBR) in the filename as failure to do so may result in it being omitted from your application.

Cardiff Business School

Cardiff Business School is a leading business and management school in the UK, holding AACSB and AMBA accreditations and ranked 1st for its Research Environment and 2nd on Research Power (REF2021). The School has a Public Value purpose and focuses on the co-creation of high quality, interdisciplinary education and knowledge that delivers economic, social and environmental value. The School's activities are oriented towards five Grand Challenges: Decent work, fair and sustainable economies, future organisations, good governance, and responsible innovation.

Salary Range Min.

28,031

Salary Range Max.

31,236

Job Category

Technical

Grade

Grade 4