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Internal Only

2 weeks ago

Cardiff, Cardiff, United Kingdom Cardiff University Full time £51,753 - £56,535 per year

Job Purpose

Deputising for the Head of Exams and Teaching Timetabling Service the role holder will lead and manage the Exams and Teaching Timetabling Service.

  • Deliver the University teaching and exam timetables by the set deadlines
  • Undertake reporting and monitoring of all timetabling and associated activities
  • Review and develop processes, policies, and procedures
  • Undertake continual review to improve and develop the service area, to support the student experience
  • Communicate effectively and network with a variety of internal stakeholders across the University, including colleagues in Registry, IT, Estates, and schools.
  • Communicate and network with external stakeholders.

Key Duties

  • Manage and lead the Exams and Teaching Timetabling Team, ensuring departmental objectives are communicated and engaged with, planning, organising and delegating work, monitoring progress and intervening as required.
  • Contribute to the long term strategic planning and management of the department, interpreting school/directorate strategy into work priorities and setting the standards for the section.
  • Contribute to the development of department initiatives that have a University wide impact.
  • Manage performance, induction and development of the section.
  • Support and guide team members in welfare issues, escalating as necessary to specialist support areas.
  • Ensure the delivery of the sections' service level agreements, adapting these according to changes in workload and customer requirements.
  • Collaborate with others in order to develop processes and procedures used within the sector and department.
  • Undertake the training of others in areas relating to the teams work.
  • Undergo personal and professional development that is appropriate to and which will enhance performance.
  • Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University's Schools/Directorates and outside bodies as required.
  • Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate.

General Duties

  • Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
  • Abide by University policies on Health and Safety and Equality and Diversity.
  • Perform other duties occasionally which are not included above, but which will be consistent with the role.

Person Specification

Essential Criteria

Qualifications and Education

  • Degree/NVQ 4 or equivalent Professional membership/experience

Knowledge, Skills and Experience

  • Substantial experience of managing a section consisting of one or more teams
  • Specialist knowledge of appropriate administrative systems and processes
  • Ability to set up develop office systems and procedures

Customer Service, Communication and Team Working

  • Ability to communicate detailed and complex information effectively and professionally with a wide range of people
  • Experience of managing several teams, balancing multiple objectives and priorities
  • Experience of dealing with performance and welfare issues
  • Evidence of ability to explore customers' needs and adapt the service accordingly to ensure a quality service is delivered

Planning, Analysis and Problem solving

  • Proven experience in dealing with diverse and challenging problems, including researching issues and creating new solutions where no prior precedent exists
  • Evidence of ability to plan the work of a section over year plus time scales, reacting to changes in workload and strategic direction of the department

Desirable Criteria

  • Postgraduate/Professional qualification
  • Experience of working in a Higher Education environment
  • Fluency in Welsh, written and oral

Salary Range Min.

51,753

Salary Range Max.

56,535

Job Category

Management & Executive

Grade

Grade 7