Upsell Agent

1 week ago

Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

**Upsell Agent**

**Full time and permanent, Newcastle**

**£27,038.00**

**We are**:
Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.

**You’ll be**:

- Communicating directly on customer calls and armed with a toolkit for upsell opportunities and tonnes of product knowledge - you will help customers get the very best out of our service.
- Taking customer insights & feedback and working with managers to turn those into strategic decisions for the future of the business.
- Recording all client contact and notes accurately within the Salesforce CRM system.
- Working closely with colleagues in other teams to deliver for our customers
- Taking ownership of each customer, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers’ trust.
- Generating sales among client accounts, including upselling and cross-selling.
- Educating our customers around current legislation and helping them to meet all waste regulations.
- Overall, providing an excellent customer experience for our clients whilst achieving KPIs and within agreed service levels

**You are**:

- A high achiever who has a track record on hitting targets and delivering results.
- Someone who can clearly communicate both verbally and in writing.
- Out-going with a dynamic personality and a 'can do' attitude.
- Someone who can work both independently and in a team environment.

**Experience**
- B2B or B2C sales experience
- Previous experience in outbound tele sales or customer service would be a definite asset.
- Solid working knowledge of Microsoft 365 products
- Salesforce CRM knowledge is an added bonus
- GCSE level qualifications including English and Maths (or a similar qualification level)

**What’s on offer?**
- Opportunity to make commission
- Offices on Grey Street in the center of Newcastle
- Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP
- 25 days holiday leave +8 days bank holidays
- Company Socials
- Regular Sales incentives for top performers
- Personalised career path

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