Field Support Specialist

**About Us**:
Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button. Foodhub provides latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands. The time for our sector is now, and we are therefore looking for a **Regional Field Support Agent**to join our team.

**Key Responsibilities**

**Client Relationship Management**:Act as the primary point of contact for restaurant partners, fostering strong relationships to drive retention and satisfaction.

**Technical Support & Issue Resolution**: Troubleshoot and resolve EPOS and APOS system issues, either remotely or through on-site visits. Work closely with technical teams to ensure quick resolutions.

**Training & On-boarding**: Conduct training sessions for restaurant owners and staff, ensuring they can fully utilize our platform and technology.

**Field Support & On-Site Assistance**: Visit clients across the UK to diagnose and resolve technical issues, ensuring mínimal disruption to their business operations.

**Sales & Up-selling**: Identify opportunities to enhance client experience by recommending additional products and services to help their business grow.

**Collaboration with Internal Teams**: Work alongside technical support, project teams, and other departments to address customer concerns effectively.

**Customer Support**: Handle inbound and outbound customer queries, including after-hours support on a rotational basis

**Identifying and Managing Accounts with Competitors** :Managing accounts that are working with competitors is a crucial aspect of account management. It requires a strategic approach to identify these accounts, assess their potential, and develop a plan to win or retain their business.

**Requirements & Qualifications**
- Experience in account management, sales, customer service, or technical support, preferably within the restaurant, takeaway, or fast-food industry.
- Strong technical aptitude with a basic understanding of IT, EPOS, or APOS systems (training will be provided).
- Excellent problem-solving skills with the ability to troubleshoot software and hardware-related issues.
- Strong communication and interpersonal skills, with the ability to engage and build rapport with business owners.
- Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
- Comfortable working flexible hours, including evenings or weekends, to align with restaurant operating hours
- Willingness to travel across the UK for on-site visits when required.
- Valid driver’s license and access to a vehicle are essential

**Benefits**:

- 33 days holidays (inclusive of Bank Holidays)
- 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
- Holiday exchange - Buy up to 5 days holiday per year
- Car Allowance
- Employee Assistance Programme
- Wellness Scheme
- Discounted Cancer Screening
- Discount Hub
- Cycle to Work Scheme
- Gym Membership - Contribution of up to £30 per month
- Will Writing Service
- Mobile or Tech Salary Sacrifice Scheme
- Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
- Death in Service - Salary x4 Life Cover

Pay: £30,780.00 per year

**Benefits**:

- Cycle to work scheme
- On-site parking

Application question(s):

- Are you comfortable with a Field based Role?

**Experience**:

- Account management: 3 years (required)
- Customer service: 2 years (required)
- Upselling: 2 years (required)

Licence/Certification:

- Driving Licence & Car (required)