Customer Intelligence and Compliance Officer

Customer Intelligence and Compliance Officer

**Salary**:£26,409 - £28,163 per annum

**Contract** Type: Permanent, Full time - 37 hours per week

**Working Hours**: Between the hours of 08.00 - 17:30 with some flexibility required due business need.

**Location**: Hybrid working with bases at Northallerton and Ryedale

**Weekend Working**: Not as standard but may be required due to business need.

We are recruiting for a Customer Intelligence and Compliance Officer to join our successful team.

This post is based within Customer, Revenue and Benefits service within the Resources Directorate. This service provides customer services which enable the organisation and its partners to achieve their outcomes and continually improve the services we deliver to the people of North Yorkshire.

The Customer Intelligence and Compliance Officer will work within the Customer Forecasting and Planning function. You will support the Customer Intelligence and Compliance Co-ordinator to collate customer intelligence from across the Customer, Revenues and Benefits function to create reports and produce customer stories using data to help understand the performance of the service.

You will contribute to identifying continuous improvement opportunities, developing business intelligence to highlight changes, innovative solutions and improvements from customer insight and performance data to deliver improved customer experience.

The role is critical in complying with legislation around freedom of information requests and corporate complaints, ensuring all key stakeholders are kept informed and deadlines are adhered to.

**Ideally, you will have**:

- Experience in data analysis and presenting findings.
- A practical understanding of using data and insight to identify and address emerging issues.
- Experience of working in a multi-channel customer service environment.
- A high level of numerical, verbal and written skills in order to produce and present reports in a range of formats and present data and information in an effective way.
- The ability to build effective relationships with internal and external colleagues and stakeholders.
- A full clean driving licence as travel to other offices in North Yorkshire may be required.

**What we can offer you**

As a North Yorkshire Council employee, you will have access to some great benefits via our Everybody Benefits scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial well-being and health assured, our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.

**Key dates**:
Closing Date: 16/02/2025

Interview Date: Week commencing 24/02/2025

Venue for Interview: County Hall Campus, Northallerton DL7 8AD.

Please note, the interview may take up to 4 hours.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

**Job Types**: Full-time, Permanent

Pay: £26,409.00-£28,163.00 per year

**Benefits**:

- Company pension

Licence/Certification:

- Cargo screening (preferred)

Work Location: In person